Ballpark Experience Associate

1 month ago

Washington, United States Washington Nationals Full time
Summary:

The Washington Nationals are actively searching for individuals who have a passion for serving others and are committed to excellence. Our mission is to create exceptional and memorable experiences for our guests. As a team member, you will develop your customer service and leadership skills while serving stadium guests at Nationals Park. The Washington Nationals are currently seeking two Experience & Hospitality Associates for the 2025 season (Mar-Oct) & (Jan-Nov). The associates primary responsibilities will be assisting with the day-to-day operations of the Experience & Hospitality department. This program will provide the associate with an opportunity to gain valuable experience in guest experience and ballpark operations with a professional baseball organization. The associate will have an expected commitment of 34 hours per week.

Essential Duties and Responsibilities:
  • Act as department representative in stadium command center during games and other ballpark events
  • Assist with the execution of the TEAM Service Program including game day staff pre-season training and rewards & recognition program
  • Assist Manager with categorizing and sorting all inbound customer support emails; respond to customer questions and dispatch emails to other departments when appropriate in order to resolve all customer issues
  • Evaluate inbound customer communication across social media, Nationals guest support email inbox, and customer surveys to document trends and identify areas for improvement in the stadium experience
  • Respond to fan mail and Fan Pack requests
  • Create content for Nationals Park social media channels, publishing critical updates and marketing materials regarding games, concerts, and special events
  • Conduct assessments on the existing guest experience and identify ways to enhance it; work with Associate to present recommendations to executive team and implement changes
  • Assist with the research and implementation of new technologies that enhance the guest experience.
  • General clerical office duties, data entry, and other duties as assigned
Minimum Education and Experience Requirements
  • Currently enrolled as an undergraduate or graduate student at an accredited college or university or is a recent graduate
  • Available for the entire term of the associate role
  • Authorized to work in the United States
Knowledge, Skills, and Abilities necessary to perform essential functions
  • Proficient in Microsoft Office (Word, Excel and PowerPoint), Adobe Acrobat Pro and Adobe Creative Suite
  • Strong writing skills for guest feedback and inquiry responses
  • Familiarity with social media platforms, particularly Instagram and X (Twitter)
  • Must be able to work 80% of the game days at Nationals Park during the season
  • High degree of emotional intelligence and ability to communicate professionally with others in a high stress environment
  • Equipped to handle customer conflicts with diplomacy; ability to use resources to find resolutions to guest issues
  • Ability to prioritize appropriately and work on multiple simultaneous projects
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction - Together.

Physical/Environmental Requirements
Gameday Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees while performing the duties of this job.

Compensation:

The projected wage rate for this position is $17.50 per hour.Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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