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24/7 shift call center representative

2 months ago

San Antonio, United States Randstad Full time

Our client, a large financial institution, is looking for Call Center Representatives in the San Antonio area to assist customers in a 24/7 Call Center Environment. Candidates who are interested will need to be available for any shift that is open. Candidates are not on call for this role and will have a predetermined schedule. Please ensure all resume and contact information is correct.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 7 AM
education: High School

Responsibilities

  • Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
    • Calls around 3-5 minute approximately
    • Calls are back to back and sometimes a breather in between calls
  • Will transfer more escalated calls to another department
  • Day in the life of...
    • Call center environment
    • At desk all day long- expectation to stay at desk
    • Can be loud and busy
    • Resource utilization
    • System navigation is important skill
    • Understanding tool bars
    • Organizing desktop
    • Use multiple windows
    • Navigate when talking to customers


Skills Call Center Support Interpersonal Sensitivity Basic Computer Skills Fourth Shift Industry Representative ERP Adapting to Change CRM Typing Skills Basic Software Skills Call Center Follow-up Active Listening Telephone Etiquette Empathy EHR/Epic Series 24 Series 7 Patient Support Center for Addiction Nutrition (CAN) EMR
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.