Change Manager

3 weeks ago

Chicago, United States Axelon Full time
Job Title: Change Manager
Location: Chicago, IL
Hours: 9:00 am - 5:00 pm

Job Description:

BigFix is an enterprise wide, End-Point Management and Reporting Tool. Due to lacking one single tool to enable monitoring all end-point devices and being dependent on vendor reporting/monitoring, we decided to invest on a standard tool to enable us to monitor/manage/secure endpoint devices. Initial phase of the program consisted of building the core infrastructure for BigFix and deploying agents to enable endpoint device communications - servers, laptops/desktops and implementation of inventory & compliance modules.

2nd Phase of the program enabled:
  • Patch management for all devices including MAC
  • Software distribution, package migration from System Center Configuration Manager (SCCM) to BigFix
  • Setup Insights Extract, Transform, Load (ETL) & Initial reports
  • ServiceNow Configuration Management Database (CMDB)
  • Remote control
We are deploying these agents to manufacturing environments at layer 3.

With this project, mainly IBS tools/ways of working will change. Change management will drive proper communications with plant community accordingly.

TECHNOLOGY COMMUNICATIONS MANAGEMENT/INFORM:

Assist Regional Leads in providing the right information to the right people at the right time.
  • Coordinate with regional leads the distribution of monthly technology news leveraging multiple channels.
    • This includes pulling together the stories from technology leads, creating newsletter and updating website.
  • Integrate other forms of online and offline communications channels where needed
  • Manage and send out coordinated tactical communications activities globally per waves of sites working with regional leads through building out communication toolkits and communications trackers
  • Comms plan development/enhancement as needed per site/wave
  • Assist in copywriting as needed
  • Assist in managing crisis communications - advising stakeholders on sensitive communications via issues in delays
  • Identifying interdependencies, challenges and risks for each wave to prepare accurate communications
  • Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
  • Manage team sites where all materials and assets are to be stored for end users
CHANGE ENABLEMENT/INSPIRE:

Drive readiness and transformation of our smaller scale projects impacting the region
  • Support Global Change Team with strategic development, planning and execution to deliver a change and engagement strategy that reflect business objectives for smaller scale projects in the region.
  • Carrying out change readiness and analysis within regional deployments to identify impact to end users
  • Assist with stakeholder management where needed
  • Identifying interdependencies, challenges and risks for each deployment to prepare accurate communications
  • Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
  • Assist the Global change team in building internal engagement for ongoing projects and initiatives.
AWARENESS, ADOPTION & SUPPORT/INTERACT:

Support success of End User Adoption of our solutions
  • Assist regional change leads with coordinating end user training including self-help solutions
  • Assist with bookings and coordination of events such as virtual webinars and in person sessions.
  • Assist with regional upskilling of our tools within our internal ambassador network.
  • Support Training and documentation.
Qualifications:
  • 2-5 years change management experience, global a plus
  • Technology savvy (Microsoft Enterprise tools including SharePoint) a must
  • Excellent writing and communications skills a must
  • Social media skills and creative skills a must
  • Cross functional collaboration and influencing skills a plus
  • Presentation skills a plus
  • Thrive in fast-paced fluid and unpredictable environment

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