Senior Benefits Specialist

2 weeks ago


Sunnyvale, United States talent_grids Full time

SENIOR BENEFITS SPECIALIST, TALENT SERVICES

LinkedIn’s Talent (HR) Services team is seeking an HR Analyst with a strong Benefits Operations background. You will work with our Benefits Operations Analysts team and Benefits Program Managers within the Benefits COE to deliver LinkedIn employees an exceptional employee experience. In this role, you will have direct interaction and engagement with employees, HRBPs, Legal & ER and People Managers. You will be a key player in representing and cultivating LinkedIn’s culture and helping Talent Services meet our employee experience goals.

RESPONSIBILITIES

Manages the day-to-day Benefits policies and operational support for employees as primary Benefits contact

Responds to Tier 1 and Tier 2 Benefits inquiries and supports escalations

Represents Benefits team as subject matter expert in specific Benefits areas

Troubleshoot enrollment and eligibility issues and resolve with appropriate vendors

Responds to policy requests such as leaves of absence, time off, etc.

Identifies opportunities to improve existing processes leveraging technology where possible

Updates the Global Benefits Portal Content

Manages Workers Compensation process.

Administers disability/leave related programs, policies, and procedures.

Manages various stakeholder relationships with LinkedIn Legal, Employee Relations, external LOA Administrator and others to ensure the success of the day-to-day activities of LinkedIn’s Disability/Leave of Absence administration.

Manages return-to-work processes, accommodation requests, internal/external documentation, internal/external communications, status management, and reporting/tracking.

Conducts one-on-one conversations with employees and managers to advise on benefits programs as needed

Assists with 401(k) administration, reporting and auditing

Oversees the operational support for benefits and perks programs including Education Reimbursement, PerkUp and others

Manages operational support requirements when new programs or benefits are rolled out by the Benefits COE

Identifies Tier I trends to determine Benefits development needs and assess appropriate solutions

Partners with the Benefits team on ad-hoc projects, open enrollment and employee communications.

Contributes to improvement of processes and assist benefits team with outsourcing or streamlining benefits administration where possible.

Supports the delivery of our self-service strategy through the continued development and improvement of our employee facing Tier 1 support content

Drives service delivery goals through effective use of our ServiceNow case management tool

Works on projects and data analysis as needed:

BASIC QUALIFICATIONS

4+ years of experience in benefits administration

2+ years of leave of absence experience with FMLA, Short & Long-Term Disability and ADA

PREFERRED QUALIFICATIONS

Experience with ServiceNow and Workday or related Benefits Systems

Experience using case management tools to track and measure team performance

Experience in a customer service role

Experience administering leaves of absence

Experience in fast paced environments

Highly organized, diligent about prioritizing projects, and capable managing complex processes

Experience with high-growth company building tools and processes

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