Customer Success Specialist

4 weeks ago

Myrtle Point, United States Talent Software Services, Inc. Full time

Customer Success Specialist

Job Summary: Talent Software Services is in search of a Customer Success Specialist for a contract position that can be worked 100% remotely. The opportunity will be one year with a strong chance for a long-term extension.

Position Summary:

As the Customer Success Specialist, you will apply your superior case management skills and proactive outreach for mission-critical operational functions.

You will be accountable for participating in cross-functional teams and managing relationships that drive consistent and dependable partnerships for delivery of our digital assessments.

Additionally, you will be responsible for cultivating meaningful relationships that ultimately result in a positive, standardized experience for students and testing staff.

In the Customer Success Specialist role, you will work closely with members of the teams and other operational business partners to ensure that all customer service cases are properly processed, handled, and resolved in a timely manner. For other educators and higher education partners, you ensure they have the access and support needed for Client online tools.

You will be responsible for managing any escalated cases or procedural exceptions that occur between or within any of the external vendors or internal Client departments are resolved within the specified guidelines and policies of various internal departments.

You have a knack for asking the right questions to pinpoint a customer's needs and for helping guide customers to the policies and resources needed to resolve their questions and challenges.

Primary Responsibilities/Accountabilities:

Manage Outreach & Communication (70%)

Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries.

Manage cases for pre-administration and post-administration matters that meet service level agreements.

Manage customer relationships to ensure all cases are resolved in a timely manner.

Manage outreach efforts for Test Center renewals and Test Center Intake.

Identify opportunities to improve customer relationships through optimized systems, training, and feedback mechanisms.

Complete Special Projects (30%)

Provide case management updates on customer inquiries and trends both within Client and externally with customers.

Use data to provide inputs to the voice of the customer initiative helping to drive continuous data-based improvement for an optimal customer experience.

Manage other self-assigned projects that arise through digital transformation and organizational method changes.

Qualifications :

Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a leader, independently, and as a member of the team.

Adept problem-solving skills, including using data to inform decisions and actions.

Proven ability to build and manage customer relationships.

Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel.

Experience leading and navigating complex customer issues and resolving those cases.

Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed.

The ability to collaborate and provide guidance to teammates on complex cases.

If this job is a match for your background, we would be honored to receive your application

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk #J-18808-Ljbffr

  • Senior Technical Customer Success Manager

    4 weeks ago

    Myrtle Point, United States Ionix Full time

    US (Texas/ New York/New Jersey) About The Position As a Senior Customer Success Manager, you’ll be a go-to person for existing accounts’ technical engagement side and promote IONIX’s service with various customer stakeholders. You must deeply be immersed in web technologies, and with significant prior cyber and relationship management experience. You...

  • Sales & Marketing Specialist

    3 days ago

    Myrtle Point, United States The Bolles Agency at InsuraTec Full time

    Join our team as a Sales and Marketing Specialist and take charge of driving our life insurance products to new heights. As a key player, you'll craft and execute strategic sales and marketing plans to boost revenue, expand market share, and elevate our brand presence in the life insurance industry. This role demands a blend of leadership prowess, sales...

  • Sales & Marketing Specialist

    3 days ago

    Myrtle Point, United States The Bolles Agency at InsuraTec Full time

    Join our team as a Sales and Marketing Specialist and take charge of driving our life insurance products to new heights. As a key player, you'll craft and execute strategic sales and marketing plans to boost revenue, expand market share, and elevate our brand presence in the life insurance industry. This role demands a blend of leadership prowess, sales...

  • Secretary/Customer Service Specialist

    9 hours ago

    Somers Point, United States The Jolly Washer Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the The Jolly Washer with the position of Secretary/Customer Service Specialist - The Jolly Washer which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site....

  • Secretary/Customer Service Specialist

    2 days ago

    Somers Point, New Jersey, United States The Jolly Washer Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the The Jolly Washer with the position of Secretary/Customer Service Specialist - The Jolly Washer which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site....

  • Graphics and Social Media Specialist

    1 day ago

    Myrtle Point, United States Christian Career Full time

    Job DescriptionJob DescriptionGraphics and Social Media Specialist - Favor InternationalOVERVIEWFavor International is a dedicated and passionate nonprofit organization that transforms lives. Our vision is transformed hearts, transforms nations, and our mission is to strive to create lasting change through the power of the Gospel, mobilized prayer and...

  • Order Management Analyst

    3 days ago

    Myrtle Point, United States Infoblox Full time

    It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple,...

  • Cyber Security Specialist

    2 weeks ago

    Myrtle Point, United States Dynamic Solutions Technology LLC Full time

    Job Description Job Description Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Senior Cyber Security Specialist in support of the government customer located in Panama City, FL --------------------------- SECRET CLEARANCE REQUIRED...

  • Accounts Receivable Specialist

    4 weeks ago

    Myrtle Point, United States AMAC Full time

    Job DescriptionJob DescriptionJOB FUNCTIONSThe primary responsibility of the AR Specialist is to actively work assigned clients accounts receivable, and rapidly respond telephone inquiries from patients.Works and coordinates with RCM to ensure smooth and efficient operation in all areas of accounts receivableWorks necessary reports to ensure assigned client...

  • Cyber Security Specialist

    1 day ago

    Myrtle Point, United States Dynamic Solutions Technology LLC Full time

    Job Description Job Description Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Cyber Security Specialist (Mid-Level) in support of the government customer located in Panama City, FL--------------------------- SECRET CLEARANCE REQUIRED...

  • Cyber Security Specialist

    3 weeks ago

    Myrtle Point, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Senior Cyber Security Specialist in support of the government customer located in Panama City, FL--------------------------- SECRET CLEARANCE REQUIRED...

  • Cyber Security Specialist

    2 weeks ago

    Myrtle Point, United States Dynamic Solutions Technology LLC Full time

    Job Description Job Description Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Cyber Security Specialist (Mid-Level) in support of the government customer located in Panama City, FL --------------------------- SECRET CLEARANCE REQUIRED...

  • Cyber Security Specialist

    3 weeks ago

    Myrtle Point, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Cyber Security Specialist (Mid-Level) in support of the government customer located in Panama City, FL--------------------------- SECRET CLEARANCE REQUIRED...

  • Retention Specialist

    7 days ago

    Stevens Point, United States Uw - Stevens Point Full time

    JOB REQUIREMENTS: JOB ID: 20766 Position Title: Retention Specialist TTC Title and Code: Retention Specialist AE107 FTE: 100% Principal Work Location: UW-Stevens Point Main Campus Supervisor: Becky Konietzki, Director, Student Success Center in the School of Health Sciences and Wellness Position Summary: The Retention Specialist is responsible for the...

  • Growth Marketing Sales Executive

    6 days ago

    Myrtle Point, United States The Kipp Agency at InsuraTec Full time

    We're seeking a Growth Marketing Sales Executive to drive expansion and meet sales quotas within specific territories. The ideal candidate is highly motivated and goal-oriented, with a knack for devising innovative strategies to achieve sales targets. Responsibilities: Take charge of designated territories and formulate strategic sales plans Boost sales...

  • District Sales Executive

    1 day ago

    Myrtle Point, United States The Walker Agency at InsuraTec Full time

    Are you a dynamic and proactive sales professional ready to elevate your career? We're seeking a District Sales Executive who thrives on exceeding targets and driving profitability through innovative strategies. You'll need a keen understanding of local market dynamics to lead your team effectively. This role demands excellent communication skills for...

  • Microsoft Dynamics CRM Developer

    2 days ago

    Myrtle Point, United States TecRecruit LLC Full time

    Job Description Job Description TecRecruit is looking for Microsoft Dynamics CRM Developers (US citizens only, no dual citizenship!) to join our team. The successful candidate will be responsible for designing, developing and implementing customizations to Microsoft Dynamics CRM platform, as well as configuring and integrating third party applications and...

  • Procurement and Inventory Analyst

    2 days ago

    Dana Point, United States Elevate Specialist, LLC Full time

    Job DescriptionJob DescriptionDental Implants GPS offers a dynamic and supportive work environment, where your contributions will directly impact patient satisfaction and access to quality dental implant care. We provide competitive compensation, opportunities for professional development, and the chance to be part of a team that's making a difference in...

  • Senior Software Engineer

    2 days ago

    Myrtle Point, United States Qualified Full time

    Engineering at QualifiedAt Qualified, we are developing PipelineAI, an enterprise-grade SaaS platform powered by AI, with the goal of revolutionizing pipeline generation for our customers. Our small yet powerful team excels at solving complex problems with innovative solutions. By leveraging advanced technologies like Large Language Models (LLM), we create...

  • Technical Business Analyst

    2 days ago

    Myrtle Point, United States Vista Equity Partners Full time

    Technical Business Analyst (Remote Opportunity) Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our...