Field Application Engineer

2 weeks ago

Boston, United States BlackBerry Full time
Worker Sub-Type:
Regular

Job Description:

Field Application Engineer (REMOTE, Boston Metro)

BlackBerry® QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides premier support and services for building the world's most critical embedded systems.

Think embedded, think QNX

BlackBerry QNX was born in embedded, and provides time-tested and trusted foundation software, including our deterministic micro-kernel real-time operating system (RTOS), safety-certified products, middleware and security solutions, all purpose-built for embedded systems. Global leaders such as Audi, BMW, General Electric, Cisco, and Lockheed Martin depend on QNX technology for their in-car electronics, medical devices, industrial automation systems, network routers, and other mission- or life-critical applications.

Are you the person we're looking for?

Working as a Field Application Engineer, you will be working directly with customers as technical account owner to drive revenue through adoption of QNX software and services as part of the North American Sales team. You'll be the key technical resource on the team, working in a pre and post sales capacity and will be responsible for owning customer technical relationships, advising customers in design decisions and representing QNX at regional events, trade shows, and webinars.

In return for your talent and enthusiasm we will provide you with an attractive compensation, commission & benefits package, flexible working model, an opportunity to work with state-of-the-art technology, and the chance to thrive in a dynamic environment, working hand in hand with talented colleagues. In short, you bring the talent and we provide the environment, tools and resources for you to build your skillset and accelerate your growth & personal development.

In this role, you will:
  • Be the face of the company, acting as a liaison between customers and QNX R&D, Engineering Services, and Product Management departments
  • Provide technical expertise and knowledge of QNX solutions to customers and prospects in both a pre-sale and post-sale capacity
  • Support wider sales team in technical and consultative manner including analyzing customer design requirements, offering feasibility/ scope assessments to customer requests, and other activities as required
  • Manage the customer's technical requirements (through various support and engineering departments) from development phase to commercial release
  • Build and maintain positive customer (technical staff) relations to encourage new development projects and appropriate upgrades
  • Deliver pre-sales software development work (demos, benchmarking, high-level customer design assistance, initial environment set-up, on occasion may be asked to participate in select development relating to customer specific needs, etc.)
  • Prepare and present technical material to customers either on-site or virtual, and represent BlackBerry QNX at regional trade shows, speaking engagements, webinars or in concert with our large customers
  • Develop, and maintain a technical knowledge base of competitive intelligence. Provide recommendations to Marketing and Sales on technical requirements to constantly improve and enhance customer experience
You will have:
  • Experience in interfacing between customers and engineering
  • Demonstrated software development, design and architecture experience with a focus on embedded system development, real-time programming, or similar low-level programming with C, Assembly, or C++
  • Bachelor's Degree in Computer Science, Electrical Engineering or similar, or equivalent meaningful experience
  • Working in Linux development environments
  • Strong and influential interpersonal and relationship building skills
  • Industrial or Medical segment vertical market experience
  • Technical experience in RTOS solutions from competitive providers such as Wind River, Green Hills, or similar vendors would be deemed an asset
  • Broad general knowledge of the high-tech and the embedded industry
  • Thorough knowledge and ongoing awareness of current marketing concepts and practices
  • General and strategic business management, creative and visionary planning, analysis and decision-making, effective leadership, communications and customer relations skills
  • Pandemic dependent- Business trips are required as needed, averaging 25% of the time

Interested to learn more? We'd love to hear from you.

#REMOTE

Scheduled Weekly Hours:
40

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