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Manager, End User Computing

3 months ago

Chicago, United States The Options Clearing Corporation Full time
What You'll Do:

OCC is seeking an experienced Manager who will lead a team of engineers responsible for the administration and support of essential services including Microsoft O365, Microsoft Exchange, Intune, and audio/video conferencing. The ideal candidate will ensure seamless operation, security, and compliances of these systems with exceptional leadership skills. Someone who is driven to identify opportunities for improvement and automation while meeting our compliance and regulatory requirements are essential.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
  • Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions
  • Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
  • Develop and implement strategies for secure and effective utilization of Microsoft O365, Microsoft Exchange, Microsoft Intune, WiFi, and Zoom Video Conferencing and VoiP services
  • Oversee the planning, deployment, and management of cloud-based infrastructure and IT systems, ensuring optimal performance, scalability, and security
  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
  • Establish and maintain effective relationships with vendors to ensure their products and services align with OCC's requirements
  • Develop and enforce IT policies, procedures, and best practices while ensuring compliance with industry standards and regulatory requirements
  • Lead technology projects from initiation to completion ensuring timely delivery within budget and scope
  • Remove barriers and obstacles from end user technology to enable the business
  • Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency
  • Analyze impact from process changes to risks and controls within processes
  • Manage expectations and report project progress to stakeholders, team members, and management
  • Foster a culture of innovation, collaboration, and continuous learning within the technology team
  • Perform other duties as assigned
Supervisory Responsibilities:
  • Performance Management and development of the team members
Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
  • [Required] Understanding of risk and controls within processes
  • [Required] Proven ability to communicate effectively with stakeholders, team, and leadership
  • [Required] Ability to work proactively in identifying risks and proposing solutions
  • [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects
  • [Required] Strong presentation and communication skills
  • [Required] Strong analytical skills with an interest in designing innovative solutions
  • [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel
  • [Required] Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity
Technical Skills:
  • [Required] Experience in cloud infrastructure management, virtualization, networking, and security within Microsoft technology stack
  • [Required] Experience working with hybrid cloud environments
  • [Required] Demonstrated understanding of Agile practices and project management methodologies
  • [Required] Experience managing systems for e-mail security, e-mail flow design, mail hygiene, eDiscovery, and retention
  • [Required] Experience support an enterprise Windows Server Environment (2012R2, 2016, and 2019)
Education and/or Experience:
  • [Required] Bachelor's degree in Computer Science, Information Technology or a related field.
  • [Required] Minimum 7 years of hands-on experience in managing Microsoft environments
  • [Required] Minimum 5 years of hands-on experience managing Active Directory & Azure
  • [Required] Minimum 3 years of hands-on experience with Microsoft Exchange and Group Policy
  • [Required] Minimum 3 years of hands-on experience with Microsoft O365 and Intune
Certificates or Licenses:
  • [Preferred] Relevant Microsoft certifications such as MCSE, Azure Administrator, Microsoft 365 Certified


Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer