Phone recruiter

2 weeks ago

Houston, United States myGwork - LGBTQ+ professionals & allies Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

Summarized Purpose:

Screens potential volunteers via telephone using prepared questionnaires to determine preliminary eligibility for study participation. Schedules consent/screening appointments for volunteers who pass preliminary phone recruiting interview. Utilizing list from database, calls former participating volunteers to fully recruit studies.

Essential

Essential Functions and Other Job Information:

Functions

Ensures calls are answered at the earliest opportunity with the highest degree of customer service and professionalism.

Conducts demographic and medical history phone interviews with volunteers using prepared questionnaires.

Accurately records and reviews demographic information and medical history for all volunteers, maintaining confidentiality.

Schedules volunteers for further screening and/or consent appointments if they meet criteria.

Performs administrative duties, i.e. copying, filing, completing spreadsheets.

Job Complexity Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.

Job Knowledge Acquires job skills and learns company policies and procedures to complete routine tasks.

Supervision Received Business Relationships

Normally receives detailed instructions on all work. Works under close supervision.

Contacts are primarily within immediate work unit. Contacts involve obtaining or providing information requiring little explanation or interpretation.

Qualifications

Education and Experience:

High school diploma or equivalent and relevant formal academic / vocational qualification

Technical positions may require a certificate.

Previous experience including direct customer service that provides the knowledge, skills, and abilities to perform the job (comparable to 6 months to 1 year) or equivalent combination of education, training, & experience

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills And Abilities

Knowledge of Microsoft Office

Strong written and verbal communication skills

Excellent Customer service and phone etiquette

Organizational and time-management skills

Ability to multitask and work independently

Ability to work in a collaborative environment

Management Role

No management responsibility

Working Conditions And Environment

Work is performed in an office or clinical environment with exposure to electrical office equipment.

Occasional drives to site locations. Potential Occasional travel required.

May require long, varied hours.

Physical Requirements

Frequently stationary for 4-6 hours per day.

Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Occasional mobility required.

Occasional crouching, stooping, bending and twisting of upper body and neck.

Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.

May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.

Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.

Performs a wide range of variable tasks as dictated by variable demands and changing conditions

with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.

Regular and consistent attendance. #J-18808-Ljbffr

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