IT Senior Analyst

3 months ago

Chicago, United States Golub Capital BDC Inc Full time
Position Information

Hiring Manager:
Vice President
Department:
Technology Solutions

Department Overview

The Technology Solutions ("TS") Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

The Technology Solutions Department is actively seeking a candidate who is passionate about Identity and Access Management (IAM) to join our CyberArk and IAM Team. This role involves supporting and maturing our CyberArk and IAM services. The ideal candidate will have a strong background in IAM and a deep understanding of CyberArk.

Responsibilities include but are not limited to:
  • Work closely with IAM and cross-functional teams to administer, support and enhance the existing Privilege Access Management (PAM) program within CyberArk
  • Administer and maintain the Privilege Cloud platform including user access, safe and platform configurations and Master Policy
  • Ensure regulatory compliance and requirements follow IAM industry standard processes
  • Collaborate and partner with the Identity Governance & Administration (IG&A) Team to shadow and provide additional support for the maintenance and implementation of IG&A services using SailPoint IdentityNow (IDN)
  • Collaborate with IAM and stakeholders to define and implement the PAM strategy and CyberArk roadmap
  • Develop documentation and deliver training to end-users on CyberArk
  • Gather requirements, configure and handle privileged access controls for high-risk, critical applications within the Firm
  • Provide technical support and troubleshooting for Privilege Cloud related issues including user access issues, account lockouts, password reset failures and session management issues
  • Set up and maintain policies, workflows and access controls within CyberArk to align with the access control policy and security requirements
  • Develop and implement the organization's IAM strategy to ensure appropriate access controls, security policies and compliance are following the principle of least privilege
  • Stay current with the latest trends, cybersecurity threats and vulnerabilities related to privileged access management
Candidate Requirements

Qualifications & Experience:
  • Bachelor's degree in computer science, information technology, cybersecurity or a related discipline is required
  • 2+ years of overall experience with at least 2 years in IAM and CyberArk specifically
  • Demonstrated knowledge and hands-on expertise with integrating privileged accounts into CyberArk across various platforms and applications (SaaS and non-SaaS)
  • Proficiency in programming / scripting languages such as PowerShell, Java, RESTful APIs and SQL for either integrations, troubleshooting or support related activities
  • Proven self-starter with the ability to solve problems, drive implementations to completion, participate in diverse technical project teams and interface effectively with partners, stakeholders and peers
  • Experience with supporting IAM capabilities for privilege and non-privileged identity lifecycle
  • Experience with PAM Operational tasks such as creating and managing safes, user provisioning and entitlements, defining access controls, handling application credentials and user access policy management.
  • In-depth knowledge and experience with the administration, configuration and troubleshooting Privilege Cloud Windows and Linux connector hosts
  • Understanding and familiarity with Windows or Active Directory user administration
  • Familiarity with identity standards and protocols such as SAML, OAuth and SCIM
  • Understanding of relevant regulatory requirements and compliance standards in the financial services sector (e.g., SOX)
  • Experience with following good service delivery and support practices such as SDLC, Change Management, Problem Management and Incident Management
  • Strong verbal and written skills to develop technical documentation
  • Excellent problem solving and root cause analysis skills
  • Proven experience ensuring IAM systems align with and adhere to industry regulations
  • Certified in CyberArk PAM Defender, CyberArk PAM Sentry, CyberArk PAM or Privilege Cloud Certified Delivery Engineer (Preferred)
  • Abide by our work-in-office policies then in effect
Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.
  • Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
  • Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
  • Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
  • Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.
  • Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
  • Software Development Principals: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
  • Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
  • Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
  • Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
  • Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
  • Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
  • Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
  • Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
  • Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
  • Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
  • Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.


Compensation and Benefits
Compensation will be commensurate with experience. Golub Capital offers a full range of benefits which includes medical, dental, vision and 401(k).
Golub Capital is an Equal Opportunity Employer.

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