Assistant Manager, Branch Office

1 week ago

Kapolei, United States Navy Federal Credit Union Full time

**Location:** HI Kapolei **Full/Part Time:** Full-Time **Regular/Temporary:** Regular * Monitor cash operation and branch self-auditing efforts to keep credit union assets secure and within operational limits

* Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events

* Administer branch budgeting, purchasing and records retention for business expenses

* Analyze statistics and reports to discover, report and leverage business performance and trends

* Assist other areas of the credit union to support member service requirements and initiatives

* Conduct recruiting, on-boarding and initial training of new team members

* Ensure compliance with all security, safety and emergency preparedness procedures

* Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

* Ensure the branch team develops and maintains strong technical, soft and leadership skills; strong cohesion; high morale and strong performance levels

* Ensure the branch team develops, achieves and maintains product, service and business goals including to cross-service Navy Federal products and services

* Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

* Lead and motivate the team to deliver high quality member service ensuring delivery is accurate, complete, swift and courteous

* Leverage internal recognition and recreation programs to incent and reward team members for effort and results

* Monitor and leverages resources to maintain high operational efficiency and seek continuous improvement

* Perform other duties as assigned

* Experience in managing multiple priorities independently and/or in a team environment to achieve goals

* Experience in member/customer service operations to include understanding of effective member/customer service philosophy

* Experience in responding effectively to highly sensitive, complex and/or urgent member/customer requests

* Experience in work, which displays increasing levels of responsibility and/or authority

* Working knowledge of retail banking industry best practices

* Advanced organizational, planning and time management skills

* Advanced skill exercising initiative and using good judgment to make sound decisions

* Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully

* Advanced verbal and written communication skills

* Advanced word processing and spreadsheet software skills

* Effective skill developing/maintaining community and command relations

* Effective skill in responding to requests regarding complex financial information/data

* Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

* Experience in supervising and leading employees

* Working knowledge of financial institution and lending practices, principles and regulations

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

**Disclaimer**

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

**Bank Secrecy Act**

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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