Customer Service Representative- Tulsa Oklahoma

4 weeks ago

Tulsa, United States BlackHawk Industrial Full time

WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Personally exhibits, recruits and coach's associate's consistent with Core Behaviors
  • Responsible for promoting culture of safety
  • Respond appropriately and promptly to all customers and Account Manager incoming communications.
  • Analyze and assess customer needs completely and accurately with efficiency.
  • Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
  • Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase materials to fill customer orders.
  • Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
  • Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
  • Develop a detailed working knowledge of Blackhawk policies, procedures and practices.
  • Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems.
  • Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
  • Perform other duties as assigned
  • Perform work in accordance with ISO processes and procedures
QUALIFICATIONS:
  • Excellent written and verbal communications skills utilizing phone, email and instant message.
  • Excellent critical thinking skills to analyze and solve problems.
  • Diligent and detail oriented.
  • Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
  • Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
  • Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
  • Experience in industrial field, B2B sales and/customer service.
SUPERVISORY RESPONSIBILITIES:
  • No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
  • High school diploma or equivalent required.
  • Minimum of 1 year's previous experience in customer service or inside sales preferred.
  • Experience in cutting tools, abrasives and MRO areas preferred.
  • Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
  • None required
WORK ENVIRONMENT:
  • Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employees are required to use computers and other equipment.
  • Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
  • Wrist rest for keyboard and mouse pad
BENEFITS:
  • Health Insurance BCBS of OK HDHP
  • HSA with Employer match (must meet criteria)
  • Dental and Vision Insurance
  • 401K Plan and Company Match
  • FSA (Full FSA, Limited FSA, and Dependent FSA)
  • Company paid Long Term and Short-Term Disability
  • Company paid basic Life Insurance and AD&D/
  • Supplemental life and AD&D/Dependent life
  • Ancillary Critical Illness Insurance (Wellness Rider Included)
  • Ancillary Accident Insurance (Wellness Rider Included)
  • Ancillary Hospital Indemnity
  • Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
  • Paid Time Off
  • Holiday Paid Time Off
  • Gym Reimbursement
  • Quarterly Wellness challenge with a chance to will money or prizes
  • Tuition Reimbursement - after 1 year of employment


*BlackHawk Industrial is an Equal Opportunity Employer

As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

  • CNA Tulsa

    7 months ago

    Tulsa, United States Joy Healthcare Services - Tulsa, OK Full time

    Joy Healthcare Services, located in Tulsa, Oklahoma, is looking for an experienced and compassionate individual to join our team. We are a home health company dedicated to helping veterans and those on the Advantage Waiver program.   We are looking for a CNA in the Tulsa area! If you’re looking for an opportunity to make a positive impact on the lives of...

  • PCA Tulsa

    7 months ago

    Tulsa, United States Joy Healthcare Services - Tulsa, OK Full time

    Are you looking for an opportunity to make a difference in the lives of others and grow your career? Joy Healthcare Services, located in Tulsa, and serving ALL of Oklahoma, is looking for a qualified, compassionate, and dedicated CNA to join our team.   At Joy Healthcare Services, we are committed to providing quality care to the veterans and elderly in...

  • Customer Service Representative

    1 month ago

    Tulsa, Oklahoma, United States Oklahoma State University Medical Center Full time

    Job Summary:The Customer Service Representative will provide exceptional customer service to patients over the phone or in person, ensuring timely resolution of issues. This role requires a professional demeanor, good communication skills, and the ability to represent Oklahoma State University Medical Center in a positive light.Key Responsibilities:Provide...

  • Customer Service Representative

    5 months ago

    Tulsa, United States Air Comfort Solutions Tulsa Full time

    Overview: Looking to TRADE UP to a better opportunity? Air Comfort Solutions of Tulsa has an exciting opportunity for a Customer Service Representative. This position pays $14-$18 per hour with various schedule options! Schedule: Friday, Saturday, Sunday, Monday 8:00 am - 5:00 pm Why join THIS team? Medical, Prescription, Dental, Vision Insurance...

  • Patient Service Representative-Cardiology

    2 weeks ago

    Tulsa, United States Oklahoma State University Full time

    Position DetailsReq ID:req18800Position Title:Patient Service Representative-CardiologyPosition Type:Staff Full-TimePosition Number:GS9128OSU Campus:Tulsa - Center for Health Sciences/OSU MedicineDepartment:Department of MedicineLocation Address:1111 W 17TH STREET Tulsa , Oklahoma, 74107United States Hiring Supervisor:Hiring Range: (Contingent upon available...

  • Tulsa Staffing Coordinator

    7 months ago

    Tulsa, United States Joy Healthcare Services - Tulsa, OK Full time

    Joy Healthcare Services in Tulsa, Oklahoma has an exciting opportunity for an experienced Staffing Coordinator. If you have a background in Home Health and a passion for helping others, then this is an opportunity you don't want to miss!   As our Staffing Coordinator, you'll be responsible for creating and maintaining schedules for our caregivers and...

  • Tulsa Staffing Coordinator

    4 months ago

    Tulsa, United States Joy Healthcare Services - Tulsa, OK Full time

    Joy Healthcare Services in Tulsa, Oklahoma has an exciting opportunity for an experienced Staffing Coordinator. If you have a background in Home Health and a passion for helping others, then this is an opportunity you don't want to miss!   As our Staffing Coordinator, you'll be responsible for creating and maintaining schedules for our caregivers and...

  • Inpatient Cardiologist at the Award-Winning Oklahoma Heart Institute

    2 months ago

    Tulsa, United States Ardent Health Full time

    Oklahoma Heart Institute (OHI) is part of the Hillcrest Health System, located in Tulsa, OK. As the state's largest hospital exclusively dedicated to heart care, OHI offers one of the finest tertiary cardiovascular care programs in the country. Our team of over 40 physicians, covering virtually all cardiovascular specialties, combines recognized expertise...

  • Patient Service Representative-Cardiology

    2 weeks ago

    Tulsa, United States Oklahoma State University Full time

    Position Details Req ID: req18800 Position Title: Patient Service Representative-Cardiology Position Type: Staff Full-Time Position Number: GS9128 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Department of Medicine Location Address: 1111 W 17TH STREET Tulsa , Oklahoma, 74107 United States Hiring Supervisor: Hiring Range:...

  • Endocrinology Employment Oklahoma Heart Institute Tulsa, OK

    6 months ago

    Tulsa, United States Ardent Health Full time

    The Endocrinology division of Oklahoma Heart Institute in Tulsa, OK, is recruiting a Board Eligible or Board Certified Endocrinologist to join an established, employed practice. About Your Work: Join two endocrinologists and three APPs Manage full spectrum of endocrinology from diabetes to dyslipidemias, to thyroid and parathyroid and adrenal disorders. ...

  • Patient Service Representative-IMSS

    1 month ago

    Tulsa, United States Oklahoma State University Full time

    Position Details Req ID: req18670 Position Title: Patient Service Representative-IMSS Position Type: Staff Full-Time Position Number: GS9188 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: IMSS Location Address: 717 South Houston Ave Tulsa, Oklahoma, 74127 United States Hiring Supervisor: Hiring Range: (Contingent upon available...

  • Seasonal Customer Service Representative

    4 months ago

    Tulsa, United States Air Comfort Solutions Tulsa Full time

    Overview: Looking to TRADE up to a better opportunity? Air Comfort Solutions of Tulsa is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team! This seasonal position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations. The Seasonal...

  • Tulsa CNA

    7 months ago

    Tulsa, United States Joy Healthcare Services - Tulsa, OK Full time

    Joy Healthcare Services, located in Tulsa, Oklahoma, is looking for an experienced and compassionate individual to join our team. We are a home health company dedicated to helping veterans and those on the Advantage Waiver program.   If you’re looking for an opportunity to make a positive impact on the lives of others, this position is for you. We need a...

  • Sleep Medicine Employment | Oklahoma Heart Institute in Tulsa | No Call/No Weekends

    6 months ago

    Tulsa, United States Ardent Health Services Full time

    The esteemed Oklahoma Heart Institute (OHI) is searching for a full-time BE/BC Sleep Medicine physician to join an established, employed practice in Tulsa, OK. About Your Work: * Join a team of two physicians and four advanced practice providers * Extensive & experienced support staff to include 1 MA and 1 scribe per physician * New graduates welcome to...

  • Employed Endocrinology Opening | Oklahoma Heart Institute | Tulsa, OK

    1 month ago

    Tulsa, United States Hillcrest HealthCare System Full time

    The Endocrinology division of Oklahoma Heart Institute in Tulsa, OK, is recruiting a Board Eligible or Board Certified Endocrinologist to join an established, employed practice. About Your Work:Join three endocrinologists and three APPsManage full spectrum of endocrinology from diabetes to dyslipidemias, to thyroid and parathyroid and adrenal...

  • Nurse Traveler for CVOR Position in Tulsa, Oklahoma

    4 weeks ago

    Tulsa, Oklahoma, United States Genie Healthcare Full time

    Genie Healthcare is a leading nurse travel agency that provides flexible and rewarding travel nursing opportunities to healthcare professionals. As a travel nurse with Genie Healthcare, you will have access to a wide range of travel nursing jobs nationwide, including the CVOR position available in Tulsa, Oklahoma.About the JobThis travel CVOR nurse position...

  • Tulsa Hills Dental Care | Dental Hygienist | tulsa, ok

    6 days ago

    tulsa, United States Tulsa Hills Dental Care Full time

    $5,000 Sign On Bonus!Tulsa Hills Dental Care is looking for a Full-Time Licensed hygienist to join our team!Flexible schedule & Competitive Pay.We pride ourselves in Doctor/Hygiene collaboration all while having fun along the way!Scheduled lunch breaks are an integrative part of the day here!Location: 7153 South Olympia Ave, Tulsa, OK 74132Expected...

  • Sleep Medicine Employment | Oklahoma Heart Institute in Tulsa | No Call/No Weekends

    1 month ago

    Tulsa, United States Hillcrest HealthCare System Full time

    The esteemed Oklahoma Heart Institute (OHI) is searching for a full-time BE/BC Sleep Medicine physician to join an established, employed practice in Tulsa, OK.  About Your Work:Join a team of two physicians and four advanced practice providersExtensive & experienced support staff to include 1 MA and 1 scribe per physicianNew graduates welcome to...

  • Critical Care Nurse in Tulsa, Oklahoma

    4 weeks ago

    Tulsa, Oklahoma, United States Travel Nurse Source Full time

    We are working with Specialty Professional Services to find a highly skilled ER/Trauma RN to join their team in Tulsa, Oklahoma.About the RoleThis is a night shift position, working 3 x 12 hour shifts. The ideal candidate will have a current Oklahoma license or a Compact license, and at least 1 year of recent experience in an ED ER setting.Compensation and...

  • Tulsa Hills Dental Care | Dental Hygienist | tulsa, ok

    6 days ago

    tulsa, United States Tulsa Hills Dental Care Full time

    $5,000 Sign On Bonus! Tulsa Hills Dental Care is looking for a Full-Time Licensed hygienist to join our team! Flexible schedule & Competitive Pay. We pride ourselves in Doctor/Hygiene collaboration all while having fun along the way! Scheduled lunch breaks are an integrative part of the day here! Location: 7153 South Olympia Ave, Tulsa, OK 74132 Expected...