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Patient Service Representative-IMSS

1 month ago

Tulsa, United States Oklahoma State University Full time
Position Details

Req ID:

req18670

Position Title:

Patient Service Representative-IMSS

Position Type:

Staff Full-Time

Position Number:

GS9188

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

IMSS

Location Address:

717 South Houston Ave
Tulsa, Oklahoma, 74127
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hrs/day, 5 days/week

Faculty Appt Period:

Job Summary:

THIS IS A GRANT FUNDED POSITION.

Job Summary:
The Patient ServiceRepresentative is primarily responsible for ensuring high quality customerservice and continuation of care. The Patient Service Representative isutilized in performing typical front office functions and referrals. The PatientService Representative is under the overall on-site supervision of theSupervisor.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,
grasp, feel, talk, hear, see, and perform repetitive motions with or without
reasonable accommodations.

Special Instructions to Applicants

IMPORTANT APPLICANTS PLEASE READ
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine's Customer Service Philosophy is:

"We enrich lives by providing compassionate care and amazing service to every life we touch."

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative

Education & Experience

Position Qualifications:

Qualifications:
- High School Diploma/GED
- Six (6) months related job experience in a medical office or equivalent
- Strong interpersonal and communication skills

Skills, Proficiencies and Knowledge:
- Experience working withcomputers and various software programs, performing data entry and quicklylearning new computer systems as needed.
- Ability to handle incoming calls, take clear messages, schedule appointments,and understand common medical terminology.
- Knowledge of insurance policies, billing procedures, and other front officeadministrative work.
- Strong customer service skills and communication abilities.
- Able to juggle multiple tasks simultaneously while delivering excellentpatient care.
- Clear verbal and written communication skills.

Preferred:
- Experience working with computers and software, performing data entry,
answering the telephone, and scheduling appointments
- Ability to take telephone messages and have an understanding of medical
terminology
- Experience with Electronic Medical Records; EPIC highly desirable
- Prior experience workingwith HIV/AIDS care a plus