Front Desk Manager

4 weeks ago


Milwaukee, United States Remington Full time
Job Description

What you will be doing

  • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Location Description

6401 South 13th Street, Milwaukee, Wisconsin 53221

Welcome to the Crowne Plaza® Milwaukee South hotel, located off I-94, just under three miles from General Mitchell International Airport and less than 10 miles from downtown. Ideal for discerning business and leisure travelers, this upscale hotel offers the most contemporary full-service accommodations among Milwaukee (MKE) Airport hotels. A convenient airport location, free airport shuttle, a Parking program and more than 24,000 sq ft of event space make our hotel ideal for business conventions, meetings and weddings. A two-hour response guarantee for all event space inquiries and a professional Crowne Meeting Director, who will lead your Daily Meeting Debriefs, make event-planning easy for our hotel's guests.

Requirements

What we are looking for
  • High work ethic, self-initiative, independent judgment
  • May be required to work varying schedules to reflect the business needs of the property
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests

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