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Uptime Remote Monitoring Lead

2 months ago

Perrysburg, United States Cargotec Oyj Full time

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Create Alert As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Together, we keep everyday life moving to build a better tomorrow. Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment 401k program with 6% company match Personal time off and company-paid holidays Opportunities for career growth and competitive salary commensurate with experience Paid training Company mentoring program Tuition reimbursement for job-related continued education Referral Program You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business Purpose of the position

To lead the Hiab US Digital Services remote monitoring activities. This includes supporting the development and improvement of remote monitoring services, leading day-to-day activities in monitoring incoming alerts, performing diagnostics and notifying the appropriate stakeholders and/or taking appropriate actions to provide best in class customer service. Main tasks and responsibilities

Act as hands-on lead for remote monitoring in the US market Work with technical support & field service operations teams to provide a seamless customer experience from recommendation to resolution. This includes providing technical support/field engineering teams an overall view of the customer’s fleet under an Uptime Remote Monitoring Agreement Help customers and partners to reduce owning and operating costs and improve equipment availability/utilization. This may include fact-based repair or operational recommendations that enable proactive maintenance, repair, and application management for the customer Provide a high level of customer experience associated with Condition Monitoring to ensure customers renew agreements and receive value from investments made in HiPerform service solutions Be the main US point of contact for the global remote monitoring and Uptime development and operations teams Perform remote monitoring for customers fleet in terms of telemetry, maintenance, logistics data to ensure the optimal performance of the fleet Make recommendations to improve performance of customers' equipment based on various digital tools Drive continuous process implementation and improvement actions Collaborate on the continuous development of the Uptime (remote monitoring) solution and participate in various activities contributing to the solutions success Make use of our data, i.e. gather and combine multiple data sources for data analysis and propose and collaborate with the data team on implementation Contacts/Working closely with: Sales teams, peers in other markets, product team, technical support and service field teams Customers and channel partners What you’ll need to succeed

Education: Bachelor’s degree in relevant field or equivalent experience in:

Mechanical, electrical, or sustainability engineering or technical troubleshooting

Working experience: +5 years of experience with remote monitoring or troubleshooting electrical and mechanical faults, preferably in a heavy equipment or trucking environment Experience in working closely with partners and customers with a focus on adding value to their business by providing solutions Experience in leading a function and or developing/improving systems and processes Skills and competencies: Strong interpersonal, communication and presentation skills Relationship management, build and maintain relationships with a can-do attitude Experience in digital solutions: fleet management, telematics, IoT or data analytics Interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product, or marketing stakeholders Ability to learn and adapt to changing situations Ability to connect with end-user customers at different levels in their organizations Ability to investigate customer needs and connect that to our solution is crucial Ability to develop and grow long-term relationships with customers Basic skills/experience in SQL and/or Python applied on data analytics Personal attributes or qualities: Result-oriented and fact-based Self-driven and determined Team-player Seek opportunities, ability to take estimated risks Cooperative Trustworthy Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration #LI-ONSITE Hiab is part of Cargotec Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling. Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com

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