Documentation Management Manager

2 months ago

Perrysburg, United States 360care Full time

Overview

The person in this role is responsible for managing the document management department and all aspects of the post-sale records updates and maintenance at 360Care.

Responsibilities

Assist with employee training and be aware of any department/Company or procedural changes. Proactively provides feedback to management on employee and department productivity on a weekly basis. Ensures department pipeline is maintained and up to date so daily assignments can be completed: Completes weekly reporting for new patient admits. Ensures census review is collected. Facilities have a “scrub” started (insurance sales leads). Census Review process to ensure regular reviews. Data entry in creating electronic patient charts for insured facilities to meet deadlines. Assist employees to maintain factors of at least one week out for all Inside Sales Reps. Audit reports every 6 weeks for each specialist. Create and maintain reports and workflows. Ensure the information provided to the sales team is accurately noted and ready for calls. Responsible for tracking updated information on all department reports and communication in a timely manner. Facilitates and manages EMR access with facilities. Troubleshoots issues and concerns related to process flows. Effectively communicates with employees, management and customers. Manages communication with territory marketers, and other management. Responsible for managing direct reports. A high level of personal productivity. A commitment to excellent customer service. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned.

Qualifications

Critical thinking/Solutions-based skills required for a time sensitive environment. Strong oral and written communication skills with attention to detail Strong time management skills and ability to multi-task Exceptional organizational, analytical, and problem-solving skills Must be self-directed and able to meet deadlines. Must be able to work in a fast-paced environment. Must have excellent customer service and leadership skills Must have a sense of urgency and a passion for customer satisfaction. Ability to work independently and with other team members. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self-motivated. Anticipate needs in a proactive manner to increase satisfaction. Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen

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