Ambulatory Patient Care Tech

3 weeks ago

Washington, United States Children's National Hospital Full time

The Ambulatory Patient Care Tech will work in collaboration with the multidisciplinary health care delivery team under the direction of the Registered Nurse, to perform basic nursing care activities, assist in maintaining a safe, clean, stocked patient care setting, assist staff members and help direct patient flowQualifications:Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience1 year experience in an acute health care setting-preferably pediatrics (Required)Functional AccountabilitiesClinical ActivitiesCollect data and accurately document information for meaningful use including the chief complaint, current medications, allergies tobacco/smoking history and smoke exposure for all patients as reported by family; accurately obtain vital signs (TPR, BP), height, weight and head circumference; orient the family at the time of the visit to the clinic environment, paperwork, etc. Recognize abnormalities and report such to the Registered Nurse or Provider; assist in screening patients for pain using appropriate pain scale; recognize indicators of abuse and neglect and escalate positive findings to the Registered Nurse or Provider; recognize and remain with any child in distress, immediately institute Basic Life Support procedures when necessary; escalate any of the above to Registered Nurse or Provider for positive screen. Provide basic nursing care (e.g., provide nourishment, assist patient with ambulating, escort patient at time of discharge, etc.). Check and ensure all relevant equipment such as, but not limited to, scales, stadiometers, vital signs machines, otoscopes and ophthalmoscopes, oxygen and suction are in working order; performs corrective actions as needed and/or informs the Registered Nurse or appropriate person of repair needs. Collect specimens for testing according to policy and procedure and/or perform specific testing per individual clinic assignment including but not limited to POCT , lab draws as applicable to setting. Inform patient/guardian of collection process according to procedure; inform family of other clinical resources; offer brochures for specific health care needs of the family. Meet Joint Commission/DOH documentation requirements for clinic area. Complete clean sweep tool weekly. Patient Flow and Unit EfficiencyHelp maintain a neat orderly environment. Assist with the preparation of the exam room to receive patients. Prioritize tasks and special requests; complete all tasks or report the inability to complete the task Obtain equipment and supplies and maintain PAR levels. Monitor waiting room and ensure families are kept informed of delays; provide directions to lab, radiology, cafeteria, etc. Identify children/families with special needs (i.e., child on stretcher , oxygen use, patient requiring isolation). CommunicationContribute to a positive work environment.Confer with appropriate personnel concerning unanticipated or unfamiliar problems.Greet patient/family and recognize different levels of education and adjust to meet the families' needs; address families' anxiety level; adapt to different personalities and emotions; monitor and report concerns or complaints to the Clinic Manager.and maintain a courteous, calm, comforting, and professional demeanor with patient/guardian and with multidisciplinary team members and clinic personnel.Laboratory CompetencyPerform, evaluate and report QC protocol; identify and resolve QC failures; document resolutions; report problems to main lab and/or supervisory staff. Participate in continuing education opportunities available internally and/or externally; perform competency and proficiency challenges in a timely manner . Process specimens by centrifugation, allocating and sorting into specific test areas and for storage; coordinate the pick-up and delivery of specimens for Children's Hospital, Quest and/or other reference labs; troubleshoot specimen-processing procedures. Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens. Answer general information and specimen requirement questions and route technical questions to appropriate area for answers. Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify main lab and/or supervisor of unresolved problems; order routine lab/POCT inventory and supplies. Collect blood specimens by venipuncture and capillary method; conduct assigned routine laboratory tests such as urine dipstick, glucose, A1C. Self ResponsiblyFollow directions precisely and maintain confidentiality . Attend in-services; be active in personal educational development; develops annual goals and a personal education program with the Supervisor; completes CHEX requirements. Maintains satisfactory time and attendance. Completes all Occupational Health requirements per policy and procedure Completes/maintains certification in Basic Life Support (BLS) Completes/maintains any certification or licensure as required by individual practice jurisdiction ( i.e. DC, Maryland, Virginia) Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility Use resources efficientlySearch for less costly ways of doing thingsSafety Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

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