Bilingual Customer Service Specialist
3 weeks ago
Job DescriptionJob Description
We are searching for a
Bilingual Customer Service Specialist
(English & Spanish) to provide onsite client support for a financial services/insurance company in Henderson, NV. This is a temp-to-perm position.
Responsibilities:
Provide exceptional customer service and resolve customer concerns, internally and externally, through inbound/outbound calls and e-mails
Support work groups by answering questions, providing information, and delivering exceptional customer service
Document interactions consistently, accurately, and timely
Educate customers, explore alternative products, and promote ease of working with the client
Assist clients with registration and navigating the client's online systems
Requirements:
Bilingual in Spanish & English required
A high school diploma or GED equivalent
Demonstrated customer service and phone etiquette
Basic computer skills, including internet use and Microsoft Outlook, Word, and Excel
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