Customer Service Specialist

3 weeks ago

Las Vegas, United States First Mint, LLC Full time
Job DescriptionJob Description

About First Majestic

First Majestic owns 100% of three producing mines: the San Dimas Silver/Gold Mine, the Santa Elena Silver/Gold Mine and the La Encantada Silver Mine.

Management strongly believes that investors are set to benefit from rising silver prices due to growing industrial and investor demands for silver. For this reason, the Company continues to focus on growing production and the development of its core assets. This growth and development are backed by smart accretive merger and acquisition transactions, industry leading technological advancements and R&D. With an experienced Management team comprised of proven company and mine builders, shareholders are poised to capitalize on First Majestic's exceptional organic growth plans and industry-leading silver exposure. We are a diverse and inclusive organization, committed to socially responsible mining. and strive to become the world's largest primary silver producer. First Majestic Silver Corp. is proud to be the only mining company offering their own production in the form of silver bullion for sale securely online.

The Opportunity

We are looking for a Customer Service Specialist for our manufacturing facility in Las Vegas, Nevada. We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. As a key member of our customer service department, you will be the first point of contact for our customers, providing best-in-class service and resolving inquiries in a timely and efficient manner. The ideal candidate is customer-focused, possesses excellent communication skills, and thrives in a fast-paced environment.

Responsibilities

Customer Interaction:

  • - Handle incoming customer inquiries via phone, email, and chat.
  • - Provide prompt and accurate information regarding products, services, and policies.
  • - Resolve customer issues, concerns, and complaints with empathy and professionalism.
  • - Ensure customer satisfaction by exceeding their expectations.

Order Processing:

  • - Assist customers with order placement, modifications, and cancellations.
  • - Work closely with the fulfillment team to ensure accurate and timely order processing.
  • - Track and update customers on the status of their orders.

Problem Resolution:

  • - Investigate and resolve customer issues, escalating when necessary.
  • - Collaborate with other departments to address complex problems and find effective solutions.
  • - Document and report recurring issues to help improve products and services.

Product Knowledge:

  • - Maintain up-to-date knowledge of products and services to provide accurate information to customers.
  • - Educate customers on product features, usage, and benefits.

Communication:

  • - Communicate clearly and effectively with customers and internal teams.
  • - Provide proactive updates on ongoing issues and resolutions.
  • - Collaborate with teammates to share insights and best practices.

Quality Assurance:

  • - Ensure accuracy in all customer interactions and information provided.
  • - Adhere to established service standards and guidelines.
  • - Participate in ongoing training and development programs.
  • The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Education and Experience

  • High school diploma or equivalent; college degree preferred.
  • 3+ yrs experience in customer service or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills, problem-solving and decision-making abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Strong organizational skills with attention to detail.
  • Ability to handle high-stress situations with a positive attitude.

EQUAL EMPLOYMENT OPPORTUNITY

The Company is an equal employment opportunity employer committed to providing employment opportunities to employees and applicants in accordance with all applicable laws.

  • Customer Service 1

    4 days ago

    Las Vegas, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO04053 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **Las Vegas NV, location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...

  • Customer Service Specialist

    1 week ago

    Las Vegas, United States EmployNV Youth Hub Full time

    "**This is a Work Experience position available through EmployNV Youth Hub. All candidates will be considered after program eligibility is determined." Company: Alliance Insurance Agency Location: South-East Las Vegas Postition: Customer Service Specialist Salary: $16.00hr Full-time Alliance Insurance Agency - Customer Service Specialist Customer Service...

  • Customer Escalation Specialist

    3 weeks ago

    Las Vegas, United States Insight Global Full time

    Insight Global is looking to hire 2 Customer Escalation Specialists for a large client in the timeshare and hospitality industry. This person would receive around 20 cases per day of escalated customer issues and be responsible for making outbound calls to the customers to help find a resolution to the situation. In addition to making calls, this person...

  • Customer Escalation Specialist

    3 weeks ago

    Las Vegas, United States Insight Global Full time

    Insight Global is looking to hire 2 Customer Escalation Specialists for a large client in the timeshare and hospitality industry. This person would receive around 20 cases per day of escalated customer issues and be responsible for making outbound calls to the customers to help find a resolution to the situation. In addition to making calls, this person...

  • Customer Service Consultant

    3 weeks ago

    Las Vegas, United States Burberry Full time

    Great benefits package, competitive wage plus commission. This is not a remote position, it is in an office (not a store) working 40 hours per week. Company: Burberry LimitedWe have opportunities for Customer Service Consultants to join our office in Las Vegas on a full-time contract.You will be at the forefront of our iconic brand combining an enthusiastic...

  • Customer Service Fulfillment Specialist

    2 weeks ago

    Las Vegas, United States Stage Front Tickets Full time

    Stage Front is a technology leader in the event ticket sales industry, providing tools and services enabling end-to-end management throughout the lifecycle of a ticket. Trusted for over 35 years in the industry, Stage Front is continuing to develop new ways to empower our users and take them to the next level. Job Purpose: Provides accurate, efficient,...

  • Customer Service Fulfillment Specialist

    5 days ago

    Las Vegas, United States Stage Front Tickets Full time

    Stage Front is a technology leader in the event ticket sales industry, providing tools and services enabling end-to-end management throughout the lifecycle of a ticket. Trusted for over 35 years in the industry, Stage Front is continuing to develop new ways to empower our users and take them to the next level. Job Purpose: Provides accurate, efficient,...

  • Dispatcher/Billing/Customer Service

    3 weeks ago

    Las Vegas, United States Anytime Home Service Full time

    Job DescriptionJob DescriptionSalary: DOEWe are looking for a long term, self driven and reliable person to be a part of our office team. This individual must be independent, highly organized and skilled at multitasking. They will need to be able to handle a variety of situations professionally. Experience in plumbing or trade service not required, as we are...

  • Guest Care Specialist

    7 days ago

    North Las Vegas, United States Tire Choice Auto Service Centers Full time

    Job Description The Guest Care Specialist role is full time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care...

  • Patient Service Specialist

    4 days ago

    North Las Vegas, United States Select Medical Full time

    Greets patients with exceptional customer service to create a positive patient experience. Answers phone. Utilize medical office software to schedule new and follow-up appointments for patients. Insurance verifications, referrals and pre-authorizatio Patient, Specialist, Service, Customer Service, Healthcare

  • Customer Service Associate

    3 weeks ago

    Las Vegas, United States THE CLAW Full time

    Job DescriptionJob DescriptionAbout usTHE CLAW is a leading arcade and recreation company that specializes in providing a unique claw machine experience. Our store is dedicated to providing a wide range of claw machines filled with plushies and toys that appeal to customers of all ages. Our arcade is the perfect destination for family gatherings, date...

  • Customer Service Consultant

    2 weeks ago

    Las Vegas, Nevada, United States Caliber Full time

    Service CenterNorth Las VegasJob SummaryProvide World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the centerEssential Job DutiesProperly greet customers in person or on the phone, determine their needs, and immediately...

  • Commercial HVAC Service and Project Sales Specialist

    1 week ago

    Las Vegas, United States Gulfstream SP Full time

    Job Title: Commercial HVAC Service and Project Sales Specialist Location: Las Vegas, NV Overview: We are actively seeking an experienced Commercial HVAC Service and Project Sales Specialist to join our Las Vegas, NV team. This critical role is centered around generating new business and managing sales initiatives within the commercial HVAC sector. The ideal...

  • Loan Servicing Customer Service Rep

    5 days ago

    Las Vegas, United States Axos Financial, Inc. Full time

    Within the Loan Servicing Department, provide customer service to incoming customer calls. Receive inbound customer calls and chats. Research and resolve customer issues. Manage and resolve customer cases related to loan issues. Meet critical regulat Customer Service, Service, Retail, Customer

  • Sales/Customer Service

    3 weeks ago

    Las Vegas, United States Connie Stevens Forever Spring, The Beauty System Full time

    Job DescriptionJob DescriptionWe are looking for a cheerful, motivated, articulate self-starter to join our Customer Service team. The job is within a call center setting for a cosmetics/skin care company. Responsibilities may include all of the following: answering phone calls, making outbound calls to existing customers, assisting customers with orders and...

  • Guest Services Specialist

    1 week ago

    Las Vegas, United States MGM Resorts International Full time

    Become one of the stars behind the S. H. O. W. and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. PRIMARY PURPOSE: As a Front Guest Services Representative, you will we Guest Service, Specialist, Guest, Retail, Hotel

  • CLUB Customer Service Outfitter

    2 weeks ago

    Las Vegas, United States Bass Pro Shops Full time

    The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other Customer Service, Outfitter, Customer Experience, Service, Processing, Retail

  • Guest Care Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Tire Choice Auto Service Centers Full time

    Job Description Position Summary: You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering...

  • Vehicle Acquisition Specialist

    1 week ago

    Las Vegas, United States AutoNation, Inc. Full time

    The BDC Vehicle Acquisition Specialist will be specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network. Supporting our Well Buy Your Car (WBYC) marketing efforts, the Acquisition Specialist, Vehicle, Customer Experience, Acquisition, Specialist, Sales Associate, Automotive,...

  • Customer Service Consultant

    2 weeks ago

    Las Vegas, United States Adventures With The Bissingers Full time

    🚀✨ Transform Your Love for Travel into a Career - Become a Customer Service Consultant with Us! ✨🚀 Dream of turning your travel passion into a profession? We're on the lookout for vibrant souls eager to deliver memorable travel experiences! As our travel wizard, you'll be the heart and soul behind personalized travel plans, managing bookings, and...