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Customer Service Representative-FS
3 months ago
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today We’re looking forward to getting to know youJob SummaryThe Customer Service Representative – Field Services (CSR-FS) position provides administrative support, customer service and maintenance solutions to residents and other stakeholders in a fast-paced, high volume environment. The CSR-FS manages the day-to-day service dashboard, bids and work order approvals, while supporting the needs of the Rehab, Turns and Maintenance (RTM) team. This position reports directly to a Regional Manager.Essential Job Duties and ResponsibilitiesMonitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations and other communicationsReview turn & rehab dashboards to ensure proper task execution and respond to flagged exceptionsUtilize reporting to monitor performance and complianceManage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiencyReview and approve/decline work order proposals within approval limit, verifying proper scope, documentation, and pricingAssist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely mannerManage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removalReschedule in-home work orders directly with resident when necessaryServe as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communicationMeet with and assist residents with resolving escalated maintenance issues Schedule new and pre-acquisitions budget walks to be performed by Superintendents as well as resident orientations and pre move-out visits with residentPerform other duties as assignedEducation and/or ExperienceHigh school Diploma or GEDMinimum 2 years of customer service, administrative experienceExperience in property management or maintenance is preferredCompensation and BenefitsTo attract and retain top talent, were pleased to offer competitive compensation and benefits including:Competitive pay starting at $21 p/hourAnnual bonus programHealth, dental, vision and life insuranceGenerous paid time off plansincludevacation accrual, sick time, standard holidays and floating holidays401(K) with company matching contributionsAwesome work environment with casual dressTeam events and gatherings (Pre and Post-Covid)Skills/Specialized KnowledgeWorks well under pressureExcellent organizational skills with a high level of attention to detailStrong verbal and written communications skillsEffective customer service and conflict resolution skillsWorks collaboratively with team membersIntermediate proficiency in MS Word, Excel, Outlook and AdobeEffective problem-solving skillsRequired Licenses or CertificationsNoneOther RequirementsMust maintain professional appearance.Ability to be at work on a regular and consistent basis; Overtime may be required for this position.Physical and Mental DemandsThis position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Work EnvironmentStandard office working environment that may be busy and noisy at times. Salary Range$18.01 - $31.21Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:Annual bonus programHealth, dental, vision, and life insuranceLong-term and short-term disability insuranceGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays401(k) with company matching contributionsAwesome work environment with casual dressTeam events and gatherings (Pre- and Post-Covid)Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
