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Quality and Process Supervisor

3 months ago

Madison, United States PPD USA, Inc. Full time

Responsible for monitoring and supervising all aspects associated with plant quality. Direct supervision of the Quality Technical Inspectors and Process Technicians within the Quality Department. Ensures the facility maintains compliance and adherence to ISO 9001 policies and procedures. Directly responsible for timely conclusion and correspondence of quality issues with customers. Must be a “team player” and will also be expected to continuously improve the different production processes in order to ‘Be closer to perfection”. Characteristic Duties and Responsibilities: Serve and advise the Plant Manager as a key staff member, ensuring policies and procedures adhere to the facility requirements; Supervise the Quality and Process department, ensuring compliance with quality and ISO standards; Establish or adjust work procedures to meet production requirements and customer delivery schedules; Investigate complaints on existing products and respond to vendor or customers in a timely manner; Advise, communicate, and work with other departments to resolve internal reject issues and customer complaints; Point of contact for customers with Quality issues, concerns, or problems and ISO audits (Internal and External); Responsible for maintaining and the organization of all ISO 9001 documents/files, ISO 9001 system, internal and external database for Corrective Action, Preventive Actions, and Continuous Improvements to adhere to ISO 9001, Customer Complaint database in adherence with ISO 9001, and Supplier Corrective Action database; Responsible for Part Qualifications (PQR’s, PPAP’s, FAIR’s, and PCP’s) for all customers; Continuously improve performance based on key performance indicators; Keep up to date on production scheduling and production dial-ins; Evaluate employees through performance reviews, ongoing coaching and feedback methods; Represent the Quality Department as a key staff member of the PPD-USA, Inc. Management Team. #J-18808-Ljbffr