Client Service Specialist I

3 months ago

Auburn, United States Umpqua Bank Full time

DescriptionAbout Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities. We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.About the Role: In this role, you will develop, advise, manage, and retain client relationships. You will also solicit new business relationships with a focus on the profitability of those relationships. This is a sales- and solutions-focused position. Business development of current and new commercial client relationships. Develop internal relationships in order to provide comprehensive financial solutions to clients from all areas of the Bank. Advise clients on financial solutions and strategies. Manage and review client relationships. Articulate the Bank's value proposition. Build awareness of banking industry and industry-specific trends. Demonstrate knowledge of other banking services offered by other lines of business to identify and offer qualified referrals. Demonstrate intermediate understanding and development of commercial banking financial solutions, including engaging in community relationships and activities for business development. Other responsibilities as assigned. All employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct. Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes. Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. About You: Bachelor's degree in finance or related field, or equivalent experience, preferred. One years of commercial banking experience or equivalent. Ability to cross-sell an increasing variety of bank products. Proficient in building client relationships. Handle complex relationships and interact with outside counsel. Proficient business development and sales skills. Ability to manage an existing portfolio. Consultative selling skills and approach. Proactive. Working knowledge of credit structures. Well-developed credit skills and acumen. Basic underwriting skills. Basic understanding of personal and business financial statements and tax returns. Ability to manage a complex workflow. Strong written and verbal skills. Ability to work independently, provide client solutions, and prospect new client relationships. Proficient in building and managing client relationships. Excellent oral and written communication, interpersonal, and client service skills.Work Style: Fully onsite.Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 - $23.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Our Commitment to Diversity:Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]To Staffing and Recruiting Agencies:Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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