Customer Service Representative

1 month ago


Tinley Park, United States International Kia Orland Park Full time

**Job Title:** Express Service Consultant
**Location:** International Kia

**Job Description:**
As an Express Service Consultant at International Kia, you will play a vital role in delivering an exceptional customer service experience during vehicle maintenance visits. Your primary responsibility will be assisting customers who bring their vehicles in for oil changes and minor maintenance services. This position requires strong communication and organizational skills, as well as a commitment to maintaining a professional and friendly demeanor at all times.

**Key Responsibilities:**
- **Customer Greeting:** Welcome and greet customers as they arrive at the service department, ensuring a warm and positive first impression.
- **Service Coordination:** Assist customers by reviewing their vehicle's service needs, primarily oil changes and minor maintenance. Ensure that customer requests are clearly communicated to the service team.
- **Status Updates:** Keep customers informed on the progress of their vehicle's service, explaining any maintenance needs or issues discovered during the inspection.
- **Customer Communication:** Provide clear communication to customers during and after their visit, ensuring they are aware of any recommended future maintenance or services.
- **Customer Interaction:** Maintain a professional and courteous attitude while interacting with customers, answering any questions they may have about their service or vehicle.

**Benefits:**
- Paid training to help you succeed in your role
- Health, dental, and vision insurance
- Paid vacation time
- 401k plan with employer match

**Requirements:**
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment and multitask effectively
- Professional appearance and demeanor
- Must enjoy working with people and delivering a high level of customer satisfaction

This role involves daily interaction with customers, making it essential for the candidate to be approachable, professional, and customer-service oriented. If you're passionate about cars and customer service, this could be the perfect position for you



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