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Restaurant Manager

3 months ago

Chicago, United States Vets Hired Full time

About the job Restaurant Manager

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity.
  • Estimate future needs for goods, kitchen utensils, and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Manage the restaurants good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations.
Requirements and skills
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus

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