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Customer Service Associate

2 months ago

Gates, United States Jackson Hewitt Tax Service Full time

Jackson Hewitt is hiring Customer Service Associates for the 2024 tax season to be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy, and we pride ourselves in putting experienced tax return specialists with a customer service mindset to work, helping others get peace of mind and great results. Whether you're looking to boost your resume, get ahead on the new year with a second income, retired, or have time in your schedule and are excited to put your skills to work, we'd love to have you Responsibilities: Complete our Jackson Hewitt Customer Service Associate training course Greet all clients with a friendly and professional demeanor Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software Answer phones and resolve client issues Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc. Requirements: 2+ years Customer Service experience High School diploma or equivalent Excellent communication and interpersonal skills Demonstrated ability to work in a fast-paced, high volume retail environment Bilingual Spanish a plus Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues Reliable transportation and valid driver's license We Offer: Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules Are you: A stay at home parent looking for a flexible work schedule? A gig worker or looking to add a second income? Part of a military family that moves often? A Veteran or military member transitioning from the service? Retired and want to continue to make an impact? We look forward to having you on our team #J-18808-Ljbffr