GM Envolve- EV Customer Success Manager- SER
3 months ago
Job Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to customer accounts in a reoccurring frequency. The selected candidate will assume territorial responsibility and be located in one of the below listed States. Alabama Georgia Florida Mississippi North Carolina South Carolina Tennessee Kentucky GM Envolve EV Customer Success Manager At GM Envolve, our mission is to be the partner of choice for business and government customers, providing comprehensive solutions to meet their holistic business needs. To deliver exceptional value to our customers with our products and services, GM Envolve is standing up a customer success team. This team’s goal is to drive customer satisfaction, retention, loyalty, and EV adoption through an exceptional customer experience. As an EV Customer Success Manager, you will act as the primary liaison for our customers post-sale, guiding them from onboarding through successful delivery and providing ongoing support thereafter. Your guidance will be key in facilitating the seamless integration and adoption of GM Envolve’s comprehensive solutions, including advanced telematics, charging solutions, and strategic fleet electrification planning and implementation. Responsibilities Include: Serve as the primary liaison for our customers as both advisor and consultant post-sale, ensuring seamless product integration and effective implementation of GM Envolve solutions in their operations. Manage the customer journey from initial onboarding to continuous account management, ensuring clear communication with clients and internal teams to meet all key milestones. Utilize analytics to proactively engage with clients, enhancing product adoption and ensuring sustained success across the customer lifecycle. Gather customer feedback to refine processes and collaborate across functions, advocate for customer needs within the organization and with external partners, and help the team generate and execute on ideas to enhance overall customer success. Establish and deepen customer relationships to understand their business goals and boost their return on investment from GM Envolve products and services. Drive adoption of GM Envolve solutions by demonstrating their business value; provide updates on new product features or functionality for contracted services; identify opportunities to educate customers on existing and new products and solutions. Provide exceptional customer support, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention. Emphasize the benefits of GM Envolve solutions, enhancing customer satisfaction through strategic upselling and cross-selling. Manage contract renewals and customer invoicing and ensure comprehensive customer satisfaction and product engagement. Achieve targets related to quality, productivity, and customer record maintenance within our CRM system. Develop Customer Success Assets such as references, case studies, and playbooks, and participate in thought leadership. Qualifications: Bachelor's degree or equivalent experience with at least 4 years in customer-facing roles, ideally in software, charging solutions, or fleet management. Minimum 4 years of experience in implementing complex hardware/software solutions, with a strong preference for expertise in fleet telematics, management, and electrification. At least 2 years of experience with SaaS platforms, EV charging infrastructure, and understanding of electric vehicle ecosystems. Proven project management experience, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines. Strong proficiency in Microsoft Office Suite and experience utilizing CRM platforms like Salesforce. Experience with dealers or commercial fleet customers in a sales or service role is preferred but not essential. Proven ability to manage complex customer relationships and drive customer satisfaction. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-centric mindset with a passion for helping customers succeed. Strategic thinker with strong problem-solving skills. High level of adaptability and ability to thrive in a fast-paced environment. Strong organizational and time management skills. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. Benefits Overview The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits, in addition to many others: Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; Company and matching contributions to 401K savings plan to help you save for retirement; Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; Tuition assistance and student loan refinancing; Discount on GM vehicles for you, your family and friends. Diversity Information General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. Equal Employment Opportunity Statements GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. #J-18808-Ljbffr
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