Customer Service and Sales Retention
4 months ago
Universal Energy Solutions is a renowned company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a Customer Service and Sales Retention Representative to join our team in Schaumburg, IL. As a Customer Service and Sales Retention Representative, you will play a vital role in ensuring customer satisfaction and driving sales growth.
At Universal Energy Solutions, we prioritize customer experience and strive to provide exceptional service. As a Customer Service and Sales Retention Representative, you will be responsible for building strong relationships with customers, addressing their inquiries and concerns, and providing sales solutions to retain their business. Your role will involve a combination of customer service and sales activities, collaborating with our sales team to increase customer retention and achieve sales targets.
Responsibilities
- Proactively engage with customers to understand their needs and address any inquiries or concerns.
- Provide accurate and helpful information about our products and services to customers in business to business setting.
- Identify opportunities for upselling or cross-selling to existing customers.
- Process customer orders, returns, and exchanges efficiently.
- Develop and implement effective sales strategies to maximize customer retention.
- Collaborate with other teams to ensure the prompt resolution of customer issues.
- Maintain detailed and accurate customer records and interactions.
- Stay updated on industry trends and product knowledge to effectively communicate with customers.
- Adhere to company policies and procedures at all times.
- Prior experience in customer service and sales, preferably in a call center or similar setting.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle difficult or irate customers with empathy and professionalism.
- Proven sales skills and ability to meet or exceed sales targets.
- Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
- Knowledge of the energy industry is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- High school diploma or equivalent required.
- Residence in or near Schaumburg, IL.
- Rapid advancement opportunities
- Professional sales training curriculum
- Multiple compensation options with 1st year OTE of $85,000
-
Customer Service and Sales Representative
1 month ago
Schaumburg, Illinois, United States Universal Energy Solutions Full timeJob Opportunity at Universal Energy SolutionsWe are seeking a highly skilled Customer Service and Sales Retention Representative to join our team in Schaumburg, IL.As a Customer Service and Sales Retention Representative, you will play a vital role in ensuring customer satisfaction and driving sales growth. You will be responsible for building strong...
-
General Manager
3 months ago
schaumburg, United States Roto-Rooter Plumbing and Drain Service Full timeGeneral ManagerRoto-Rooter is seeking a General Manager to work within their markets in the Midwest Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Illinois, Minnesota, Indiana, Ohio, Pennsylvania, New York....
-
General Manager
3 months ago
schaumburg, United States Roto-Rooter Plumbing and Drain Service Full timeGeneral ManagerRoto-Rooter is seeking a General Manager to work within their markets in the Midwest Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Illinois, Minnesota, Indiana, Ohio, Pennsylvania, New York....
-
General Manager
3 months ago
Schaumburg, United States Roto-Rooter Plumbing and Drain Service Full timeGeneral ManagerRoto-Rooter is seeking a General Manager to work within their markets in the Midwest Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Illinois, Minnesota, Indiana, Ohio, Pennsylvania, New York....
-
Jewelry Sales Representative
1 month ago
Schaumburg, Illinois, United States Cd Peacock Full timeJob SummaryAs a Jewelry Sales Professional at Cd Peacock, you will be the ultimate ambassador of our boutique, modeling client-centric behaviors at all times. You will maintain and inspire clients with a deep knowledge of our heritage, acquire new customers, and build relationships and drive sales with clients through consistent outreach and follow-up.Key...
-
Jewelry Sales Professional
2 months ago
Schaumburg, United States Cd Peacock Full timeThrough the lens of a client, CD Peacock Jewelry Sales Professionals consistently provide a superior level of service that aligns with our core value of 'exceeding client expectations'. Our Sales Professionals must provide an open and inviting point of contact for all walk-in customers, with the long-term goal of deepening connections and cultivating...
-
Luxury Jewelry
3 weeks ago
Schaumburg, United States Cd Peacock Full timeThrough the lens of a client, CD Peacock Sales Professionals consistently provide a superior level of service that aligns with our core value of 'exceeding client expectations'. Our Sales Professionals must provide an open and inviting point of contact for all walk-in customers, with the long-term goal of deepening connections and cultivating relationships...
-
Customer Service Representative
1 month ago
Schaumburg, Illinois, United States HomeGoods Full timeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise...
-
Customer Service Representative
1 month ago
Schaumburg, Illinois, United States Tillys Full timeTillys - Woodfield Mall is seeking a Sales Associate to deliver exceptional customer experiences. Key responsibilities include:Key Responsibilities:Provide outstanding customer service and supportCollaborate with team members to achieve sales goalsStay up-to-date on product knowledge and promotionsWhat We Offer:A dynamic and supportive work...
-
Customer Service Representative
4 weeks ago
Schaumburg, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Service Representative , working in Admin/Clerical industry in Schaumburg, Illinois, United States. Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to...
-
HCM Customer Service Associate
4 months ago
Schaumburg, United States iSolved Full timeWe are a FAST GROWING Payroll, HR, and Benefits administration outsourcing company and we are looking to grow our team. We are locally owned and based in Schaumburg. The positon is full time and offers full health benefits, 401k wiht a match, flexible PTO policy, and a fun/casual work environment. We enjoy a Grade A office environment including an onsite...
-
Associate Customer Service
3 weeks ago
Schaumburg, United States Sun Star Inc Full timeAt Sunstar Americas, Inc., we firmly believe that our people are the foundation of our success. We foster a collaborative, innovative, and agile culture that ensures we deliver high-quality, innovative products to consumers and oral care professionals. Our team-oriented approach encourages creative thinking and nurtures a positive work environment and...
-
Customer Service Representative
1 month ago
Schaumburg, United States U.S. Waterproofing Full timeDo you enjoy talking with people on the phone? Do you have an upbeat personality combined with the ability to remain graceful under pressure? If this sounds like you, take the next step in your career! Our Ideal Candidate We are on the lookout for a positive, highly motivated Customer Service Representative to join our team with a focus on high volume...
-
Customer Service Representative
1 month ago
Schaumburg, Illinois, United States David Mordis - State Farm Agent Full timeJob OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryThis role involves establishing and maintaining customer relationships, working with the agent to achieve marketing goals, and developing leads to identify customer needs and market appropriate products and...
-
Sales Associate
1 month ago
Schaumburg, Illinois, United States Anthropologie Full timeCustomer ExperienceWe are seeking a Sales Associate to contribute to driving sales through providing a genuine and unique experience to each customer. As a Sales Associate, you will be responsible for initiating genuine conversations to engage with customers in a personalized way, making all customers feel welcome, heard, and valued.Key...
-
Retail Sales Associate
4 weeks ago
Schaumburg, Illinois, United States Ingka External Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesProvide knowledgeable and attentive customer service to...
-
Service Sales Account Manager
3 weeks ago
Schaumburg, United States Convergint Full time**Description** Esscoe, a Convergint Company is looking for a full-time, enthusiastic, results driven and forward-thinking Service Sales Account Manager to join our amazing culture. In this role, you will prospect and cultivate new relationships, gaining an understanding of our customers needs while securing service sales opportunities. As a Service Sales...
-
Service Sales Account Manager
3 weeks ago
Schaumburg, United States Convergint Full time**Description** Esscoe, a Convergint Company is looking for a full-time, enthusiastic, results driven and forward-thinking Service Sales Account Manager to join our amazing culture. In this role, you will prospect and cultivate new relationships, gaining an understanding of our customers needs while securing service sales opportunities. As a Service Sales...
-
Service Sales Account Manager
4 weeks ago
Schaumburg, United States Convergint Full timeDescription Esscoe, a Convergint Company is looking for a full-time, enthusiastic, results driven and forward-thinking Service Sales Account Manager to join our amazing culture. In this role, you will prospect and cultivate new relationships, gaining an understanding of our customers' needs while securing service sales opportunities. As a Service Sales...
-
Service Sales Account Manager
4 weeks ago
Schaumburg, United States Convergint Full timeDescription Esscoe, a Convergint Company is looking for a full-time, enthusiastic, results driven and forward-thinking Service Sales Account Manager to join our amazing culture. In this role, you will prospect and cultivate new relationships, gaining an understanding of our customers' needs while securing service sales opportunities. As a Service Sales...