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Intake Specialist
4 months ago
*Description:*
* Review and organize incoming requests for DME product placement.
* Collaborate with referral sources, patients, and caregivers to gather necessary information.
* Ensure accurate documentation and timely processing of intake forms.
* Coordinate with sales teams to determine the most suitable DME products for patients.
* Facilitate the placement of DME orders based on patient needs and physician recommendations.
* Verify insurance coverage and obtain necessary authorizations.
* Maintain detailed records of patient interactions, orders, and delivery schedules.
* Ensure compliance with regulatory guidelines and company policies.
* Address any discrepancies or issues related to documentation promptly.
* Communicate with patients and caregivers to provide information about DME products.
* Address inquiries, concerns, and follow-up requests.
* Foster positive relationships with patients to enhance their overall experience.
* Work closely with sales representatives to coordinate product deliveries.
* Collaborate with internal teams (billing, logistics, and customer service) to streamline processes.
* Participate in team meetings and contribute insights for process improvement.
* Monitor delivery schedules and ensure timely product shipments.
* Coordinate with logistics partners to optimize delivery routes.
* Address any delivery delays promptly and communicate updates to patients.
* Build and maintain strong relationships with referral sources (physicians, clinics, hospitals).
* Provide exceptional service to encourage repeat referrals.
*Additional Skills & Qualifications:*
Knowledgeable of medical terminology used for medical billing.
* Can perform basic math calculations.
* Able to communicate verbally and in written correspondence in clear, concise, complete and respectful manner. Uses proper grammar and punctuation and is free of spelling errors and slang.
* Able to organize work and set priorities to meet deadlines.
* Works cooperatively with others.
* Develops positive and supportive relationships with Therapy Consultants and Field Service personnel.
* Ability to work with minimal supervision and with extensive detail.
* Capable of learning new computer software packages.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
