Intake Specialist

Location:

Blue Ash

At Mindfully, our mission is to promote and provide comprehensive, convenient access to quality mental health care that is affordable, progressive, and personalized.

We are seeking an individual who is passionate about providing outstanding service for those seeking mental health support. This individual is committed to executing with excellence and is a positive contributor to the administrative team culture whose values are cooperative, friendly, and empathetic. This is a newly created role to fill the needs of a growing team and organization.

Benefits:

• Health, vision, and dental
• Paid time off
• Paid holidays plus floating holiday
• HSA with employer match
• Dependent care FSA
• Employer-paid Life and AD&D insurance
• Employer-paid short-term and long-term disability
• WellWorks wellness program
• Employee assistance program
• 401k with employer match

Responsibilities:

• Client Intake: Benefits and eligibility checks with insurance; Ensuring credit card is on file and client is supported and prepared for their session.
• Referrals: Ensuring inbound referrals get tracked, followed up, and scheduled.
• Back up Counseling and Psychiatry coordinator: Answers phone and schedules patients.
• Billing Support: Serve as a front office resource to immediately handle questions for improved client experience and prevent from becoming larger issue.
• Properly advise patients regarding the need for co-payments, referral authorizations, to ensure the patient arrives prepared for their session.
• Confirms insurance details needed to assess patient eligibility.
• Responds to and interacts with a variety of individuals including clients, referring providers, other administrative team members, for a majority of every day.
• Navigates multiple systems and complex scheduling workflows, phone calls, emails, and fax.
• Accuracy and thoroughness required in electronic and phone communications.
• All other duties as assigned.

Qualifications:

• Associate’s degree preferred OR HS diploma with experience in healthcare and/or insurance office, specifically benefits and eligibility, revenue cycle management, or billing.
• Self-starter with exceptional customer service skills - this person brings a track record of handling difficult and emotional conversations while maintaining positive communication (i.e. billing).
• Coachability – willingness to adapt based on learning and needs.
• Problem solver – Thinks independently; raises blockers and can offer possible solutions.
• Experience with and working knowledge of insurance and billing practices in a healthcare setting - able to hit the ground running.
• Experience and comfort with navigating and working within multiple systems simultaneously, specifically Inbox Health, EMR, Kareo experience strongly preferred.
• Strong contributor to the culture.
• Ability to work shifts on Saturdays to answer phones, make client reach-outs; one day off during week (Friday).
• Ability to work in Fairfield, OH office.

Compensation:

• $20 dollars an hour

Assure Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internship. AssureCare® makes hiring decisions based solely on qualifications, merit, and business needs at the time. Furthermore, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.