Service Desk Analyst

3 weeks ago


Orlando, United States 4 Corner Resources Full time

4 Corner Resources is seeking an entry-level IT professionals for a Service Desk Analyst position at one of Central Florida's largest and highly respected healthcare organizations The position is a contract with potential for extension or to go permanent

IT Service Desk Associate Pay Rate:

$16 per hour 

IT Service Desk Associate Hours:

M-F 6:00 AM to 2:30 PM (Must be willing to work evenings when converage is needed)

IT Service Desk Associate Responsibilities:

Resolving Electronic Medical Record (EMR) issues specifically related to answering questions, troubleshooting, researching, documenting, and supporting end-users over the phone.

IT Service Desk Associate Requirements:

At least 6 months of Technical Support experience . 

Previous experience utilizing ticketing systems such as Salesforce, Service Cloud, ServiceNow, Remedy, etc. 

1 year of IT experience and 3 years of customer service experience preferred.

Experience with Microsoft Office Suite.

IT Service Desk Location & Important Info: 

Located in Orlando (John Young & Princeton area- must be able to work remote or commute to location.

 HYBRID- approximately 3 days a week onsite and 2 days a week remote

Equipment is not provided for this position. Must have PC, headset, and good wi-fi connection.

Candidate must pass background and drug test (INCLUDING NICOTINE) and must be willing to have up-to-date Tuberculosis test (paid for by client) and provide records of Measles, Mumps and Rubella vaccinations (can be obtainted through Health Department or School records)

IT Service Desk Associate Benefits & Perks:

Opportunity for career development and resume building experience.

Opportunity to work for an enterprise level organization.

4CR3


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