Current jobs related to Service Desk Associate Level II - Orlando - Pioneers

  • Service Desk IT Support Specialist II

    3 weeks ago

    Orlando, United States Frontline Insurance Full time

    Job DescriptionJob DescriptionSalary: Join Our IT Team at Frontline Insurance: IT Support Specialist IIAre you passionate about delivering top-notch technical support and ensuring smooth operations in a dynamic environment? Frontline Insurance is seeking a skilled IT Support Specialist II to join our Service Desk team! If you're eager to grow in a...

  • Service Desk Specialist

    5 days ago

    Orlando, Florida, United States Sourcepass Full time

    Job Title: Service Desk TechnicianWe are seeking a highly skilled Service Desk Technician to join our team at Sourcepass, an IT consulting company with a rich history of providing network support and innovative solutions. As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge,...

  • Tier 2 Service Desk Technician

    4 hours ago

    Orlando, United States GLOTECH, Inc. Full time

    Tier 2 Service Desk TechnicianJob Locations US-FL-OrlandoJob ID 2022-1735# of Openings 1Category Help DeskOverviewGLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology...

  • Front Desk Associate

    2 weeks ago

    Orlando, Florida, United States Bluegreen Vacations Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Bluegreen Vacations. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing guest accommodations, and ensuring a seamless and enjoyable experience for...

  • Front Desk Associate

    6 days ago

    Orlando, Florida, United States Bluegreen Vacations Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Bluegreen Vacations. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing guest accommodations, and ensuring a seamless...

  • Service Desk Analyst

    1 month ago

    Orlando, United States Mastech Digital Full time

    SERVICE DESK ANALYST The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist...

  • Service Desk Analyst

    4 weeks ago

    Orlando, United States Mastech Digital Full time

    SERVICE DESK ANALYST The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist...

  • Sales Associate II

    3 days ago

    Orlando, Florida, United States Tapestry Full time

    Job Title: Sales Associate IICoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. A member of the Tapestry portfolio - a global house of brands committed to stretching...

  • Sales Associate II

    3 days ago

    Orlando, Florida, United States Tapestry Full time

    Job Title: Sales Associate IICoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. A member of the Tapestry portfolio - a global house of brands committed to stretching...

  • Help Desk Technician

    4 months ago

    Orlando, United States Omniscius Consulting Full time

    Job DescriptionJob DescriptionOur client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover...

  • Sales Associate II

    12 hours ago

    Orlando, Florida, United States Tapestry Full time

    Job Title: Sales Associate IICoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.We are seeking a highly motivated and customer-focused Sales Associate II to join our...

  • Front Desk Associate

    4 days ago

    Orlando, Florida, United States Crunch Fitness - CR Holdings Full time

    Job OverviewCrunch Fitness - CR Holdings is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience.Key ResponsibilitiesProvide exceptional customer service to...

  • Service Desk Supervisor

    4 days ago

    Orlando, Florida, United States NBCUniversal Full time

    Job SummaryThe Service Desk Supervisor is responsible for overseeing the day-to-day operations of the Service Desk team, ensuring that policies and procedures are adhered to, and that Service Level Agreements (SLAs) are met to increase overall customer satisfaction.Key ResponsibilitiesCoach and develop the Service Desk team by providing performance feedback,...

  • Sales Associate II

    7 days ago

    Orlando, Florida, United States Tapestry Full time

    Job Title: Sales Associate IICoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. A member of the Tapestry portfolio - a global house of brands committed to stretching...

  • Sales Associate II

    1 day ago

    Orlando, Florida, United States Tapestry Full time

    Job Title: Sales Associate IICoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. A member of the Tapestry portfolio - a global house of brands committed to stretching...

  • Help Desk Specialist

    4 months ago

    Orlando, United States Strategic Operational Solutions Full time

    Job DescriptionJob DescriptionBrief Overview of Position:Strategic Operational Solutions (STOPSO) is seeking candidates for a Help Desk Specialist to join our growing team. We are part of a dynamic and innovative team specializing in advanced technology solutions for both government and commercial sectors. We are seeking a highly skilled and motivated Help...

  • HVAC Service Technician II

    6 days ago

    Orlando, Florida, United States Daikin Applied Full time

    Job Title: HVAC Service Technician IIJoin Daikin Applied, the world's largest HVAC company, and make your mark in the industry.Job Summary:We are seeking an experienced HVAC Service Technician II to join our team. As a key member of our service team, you will be responsible for diagnosing, repairing, and performing preventative maintenance of commercial and...

  • Service Desk Specialist

    20 hours ago

    Orlando, United States Mastech Digital Full time

    SERVICE DESK ANALYST The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The...

  • Service Desk Specialist

    7 hours ago

    Orlando, United States Mastech Digital Full time

    SERVICE DESK ANALYST The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist...

  • HVAC Service Technician II

    2 weeks ago

    Orlando, Florida, United States Daikin Applied Full time

    Job Title: HVAC Service Technician IIJoin Daikin Applied, the world's largest HVAC company, and make your mark in the industry.Job Summary:We are seeking an experienced HVAC Service Technician II to join our team. As a key member of our service team, you will be responsible for diagnosing, repairing, and performing preventative maintenance of commercial and...

Service Desk Associate Level II

4 months ago

Orlando, United States Pioneers Full time
Summary:
This person's primary responsibility is to support the Pioneers userbase as part of the Pioneers Service Desk team working primarily with Tier 1&2 staff as well as collaboration with tier 3 staff. Desktop and network resources troubleshooting will be the primary domain of this position but other ad-hoc requests as needed will be part of the responsibilities.

Qualifications:
  • Committed to global missions and overall vision of Pioneers
  • Must practice and support the elements of the US Mobilization Base Manual
  • Strong focus on customer satisfaction, with strong interpersonal skills and responsiveness
  • Must be able to give attention to detail and supply exceptional customer service
  • Effective communication skills
  • Must be willing to learn on an on-going basis
  • Proficient technical desktop and network troubleshooting skills
  • A+ and Net+ Certification or equivalent work experience
  • Experience with Windows and MAC OS
  • Experience with collaborative tools such as Teams, Smartsheet, Zoom, Sharepoint, Confluence, etc
  • Ability to work with minimal supervision
Responsibilities:
  • Serve as a member of the Service Desk Team, handling all Tier 1&2 assignments, reassigning toTier 3 as needed
  • Provide Tier 1&2 support for Collaborative tools, like Teams, Sharepoint, Zoom, Smartsheet, Confluence and others
  • Serve as Point-of-Contact for assigned tickets during normal business.
  • Provide IT technical support for local and remote employees and visiting missionaries serving with Pioneers
  • Gather information on user issues, create tickets, and escalate as necessary
  • Collaborate with other IT staff as needed to resolve outstanding service desk requests
  • Deploy software and hardware (incl. laptops, desktops, printers, multifunction devices)
  • Build positive, customer-focused relationships with our client base
  • Adhere to IT policies and processes to ensure consistent quality of service
  • Perform other duties as assigned by supervisor
Physical Demands:
  • Able to get under desks and transport desktops
  • Environment: Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.
  • Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
  • Vision: See in the normal visual range with or without correction.
  • Hearing: Hear in the normal audio range with or without correction