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Customer Service Representative

1 month ago

Bloomfield Hills, United States MoldTecs Full time

Job Duties

  • Recording of customer orders (individual orders, delivery call-offs and detailed call-offs) in the MRP system
  • Checking customer orders for plausibility, increases, postponements, reductions and on feasibility
  • Creation of delivery programs in coordination with production planning and control, customers as well as relevant internal MoldTecs departments
  • Maintenance and editing of customer portals
  • Participation in the entry and exit control of new starts and in change management
  • Participation in bottleneck management
  • Participation in the optimization and new development of logistics processes
  • Participation in complaint processing as well as internal and external audits

Job Requirements (Qualifications, Skills, Experience, Competencies)

  • Commercial or technical background (e.g., Industrial clerk, process mechanic, customer service or comparable training)
  • Professional experience: 2-5 years of professional experience in a comparable position
  • Proficiency in SAP R/3, especially in the SD, MM and WM modules
  • Proficiency in MS Office
  • Fluent written and spoken English, Spanish and/or German language is an advantage
  • Teamwork, flexibility, and assertiveness
  • Independent, action driven, resilience even in stressful situations
  • Ability to deal with conflict and criticism
  • Negotiation skills
  • Reliability