Lead CSR

2 days ago

Lake Forest, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIESAND RESPONSIBILITIES:

  • Customer Service:
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
  • Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Bank Operations/Transactions:
  • Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
  • Cash withdrawal and check signing approvals.
  • Approval of ace transactions.
  • Night deposits.
  • Dual Key Process.
  • Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
  • Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
  • Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
  • Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.
  • Help to identify any other CSRs who are capable of training new staff members.
  • As Lead, monitor the operation behind the CSR line.
  • Delegate work and take issues to Customer Services Manager as needed.
  • As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
  • Consistently meet or exceed sales referrals as set by management.
  • Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
  • Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
  • Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school diploma/GED.
  • Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
  • Ability to demonstrate advanced math functions.
  • Must have the ability to interact comfortably and confidently with the public.
  • Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
  • Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
  • Must demonstrate the ability to establish self as a leader.
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
  • Need to have flexibility in scheduling.
Lead CSR / Teller - Lake Forest West - Full Time LOCATION -- Lake Forest, Illinois 60045

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Lead Customer Service Representative

    1 week ago

    Lake Forest, California, United States Fifth Third Bank, N.A. Full time

    Job Title: Lead CSRAt Fifth Third Bank, N.A., we're committed to delivering exceptional customer experiences. As a Lead CSR, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide exceptional customer care, addressing inquiries, and resolving issues in a timely and professional...

  • Lead Customer Service Representative

    5 days ago

    Lake Forest, California, United States Fifth Third Bank, N.A. Full time

    Job Title: Lead CSRAt Fifth Third Bank, N.A., we're committed to making banking a better experience for our customers. As a Lead CSR, you'll play a key role in delivering exceptional customer service and ensuring that our customers receive the highest level of care.Key Responsibilities:Provide top-notch customer service to customers, addressing their...

  • Lead CSR/Teller

    4 weeks ago

    Crystal Lake, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex...

  • Lead CSR/Teller

    1 month ago

    Crystal Lake, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most...

  • Lead CSR/Teller

    2 months ago

    Crystal Lake, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex...

  • Lead CSR/Teller

    2 days ago

    Island Lake, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex...

  • Lead CSR/Teller

    1 day ago

    Island Lake, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most...

  • Customer Service Representative Lead

    2 weeks ago

    Lake Forest, California, United States Fifth Third Bank, N.A. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative Lead to join our team at Fifth Third Bank, N.A. in Lake Forest, Illinois. As a key member of our banking operations team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring the...

  • Client Service Representative

    4 months ago

    Lake Forest, United States Olson Superior Plumbing Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONOlson Superior Plumbing is in search of an experienced and driven Client Service Representative (CSR) to join their expanding plumbing business. This role requires exceptional customer service skills, strong organizational abilities, and, ideally, prior plumbing industry experience. The CSR will play a vital role...

  • Customer Support Specialist

    1 month ago

    Lake Forest, California, United States Olson Superior Plumbing Full time

    Customer Support Specialist at Olson Superior PlumbingOlson Superior Plumbing, a dynamic plumbing service provider in Southern California, is seeking a dedicated and skilled Customer Support Specialist to enhance our client relations. If you excel in providing outstanding customer assistance, possess strong organizational abilities, and have a background in...

  • Lead Customer Service Representative

    1 week ago

    Crystal Lake, Illinois, United States Fifth Third Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Lead CSR/Teller to join our team at Fifth Third Bank. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.Key ResponsibilitiesCustomer Experience: Deepen relationships...

  • Customer Service Representative

    2 days ago

    Crystal Lake, Illinois, United States Fifth Third Full time

    Job Title: Lead CSR/TellerMake a Difference in BankingWe are seeking a highly skilled and customer-focused Lead CSR/Teller to join our team at Fifth Third Bank. As a Lead CSR/Teller, you will be responsible for providing exceptional customer service, managing cash handling, and maintaining a positive and professional work environment.Key...

  • Customer Service Rep(0567)

    3 weeks ago

    Lake Charles, United States Domino's Franchise Full time

    Job Description Job Description Job Description As an RPM Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience...

  • Customer Service Rep(0567)

    1 month ago

    Lake Charles, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionAs an RPM Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience...

  • Client Service Representative

    3 weeks ago

    Minnesota Lake, United States Heartland Veterinary Partners LLC Full time

    Job Description About Heartland Animal Hospital Faribault We understand how much your pets mean to you, and know it can be a challenge to find a caring, professional, and experienced veterinarian. We strive to provide your pet with the best available care and to exceed your expectations in each and every interaction you have with us. For more than 25 years,...

  • Client Service Representative

    3 weeks ago

    Minnesota Lake, United States Heartland Veterinary Partners LLC Full time

    Job Description About Heartland Animal Hospital – Faribault We understand how much your pets mean to you, and know it can be a challenge to find a caring, professional, and experienced veterinarian. We strive to provide your pet with the best available care and to exceed your expectations in each and every interaction you have with us. For more than 25...

  • Client Service Representative

    3 weeks ago

    Minnesota Lake, United States Heartland Veterinary Partners LLC Full time

    Job Description About Heartland Animal Hospital – Faribault We understand how much your pets mean to you, and know it can be a challenge to find a caring, professional, and experienced veterinarian. We strive to provide your pet with the best available care and to exceed your expectations in each and every interaction you have with us. For more than 25...

  • Customer Service Representative

    4 months ago

    Lake Oswego, United States Mr Handyman Full time

    We are a local general contractor, "Mr. Handyman", seeking a friendly and outgoing Customer Service Representative with 3-5 years of experience for our office located in the Kruse Way area of Lake Oswego. The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and...

  • Customer Service Ambassador

    2 weeks ago

    Salt Lake, Utah, United States Washington Federal Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Washington Federal. As a CSR, you will be responsible for delivering exceptional service to our clients, providing a valuable experience that meets their needs and exceeds their expectations.Key Responsibilities:Provide day-to-day support to clients...

  • Clerk

    4 weeks ago

    Salt Lake City, United States Universal Logistics Holdings Full time

    Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout...