Lead CSR/Teller

3 months ago

Crystal Lake, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

* Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

* Provide follow up to customer questions and find solutions to address issues

* Be responsive and timely with correspondence to keep lines of communication open and clear

* Maintain a position of trust and responsibility by keeping all customer business confidential

* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

* Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

* Partner with Financial Center Manager to gather and report monthly FCA requests.

* Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

* Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

* Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

* Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

* Assist in training newly hired Customer Service Representative

Referrals:

* During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

* Build and maintain a working knowledge of the Retail products and services offered

* Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* High school diploma/GED.

* Work involves extensive cash handling.

* Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

* Work involves contact with the public, adhere to dress code guidelines.

* Must have the ability to interact comfortably and confidently with the public.

* Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

* Act as a leader and a resource for both customers and platform team.

* Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

* Need to have flexibility in scheduling.

WORKING CONDITIONS:

* Normal office environment.

* Extensive viewing of computer screens.

Lead CSR/Teller - Crystal Lake - Full Time LOCATION -- Crystal Lake, Illinois 60014

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Lead CSR/Teller

    2 months ago

    Island Lake, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most...

  • Lead CSR/Teller

    2 months ago

    Island Lake, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex...

  • Lead Teller

    4 weeks ago

    Lake Havasu City, AZ, United States PNC Financial Services Group, Inc. Full time

    Job SummaryPNC Financial Services Group, Inc. is seeking a highly skilled and experienced professional to fill the role of Lead Teller. As a key member of our Retail Branch organization, you will be responsible for coaching and mentoring tellers to deliver exceptional customer service and drive business growth.Key Responsibilities:Coach and mentor tellers to...

  • Customer Service Representative/Teller

    6 months ago

    Moses Lake, United States Glacier Bancorp Full time

    About The Role Our growing financial institution is seeking a Customer Service Representative/Teller to be an integral part of our team. The successful candidate will be friendly, enthusiastic, knowledgeable CSR/Teller with strong customer service skills. The CSR/Teller is responsible for providing exceptional customer service while assisting customers with...

  • Commercial Lines Lead

    4 weeks ago

    Lake Forest, California, United States Gpac Full time

    Job Title: Commercial Lines Lead - InsuranceAre you a seasoned insurance professional looking for a new challenge? We have an exciting opportunity for a Commercial Lines Lead - Insurance to join our team at GPAC.Key Responsibilities:Oversee and manage Customer Service Representatives (CSRs) to ensure exceptional customer service and support.Develop and...

  • Bank Manager

    6 days ago

    Crystal Lake, United States Associated Bank - Corp Full time

    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.We invite you to view the opportunity below. Perform the...

  • Bank Manager

    4 days ago

    Crystal Lake, United States Associated Bank - Corp Full time

    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.We invite you to view the opportunity below. Perform the...

  • Branch Operations Associate Manager

    3 weeks ago

    Lake Forest, California, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise risk and operations of teller functions, delivering exceptional customer service and colleague experience. The ideal candidate will have 2+ years of experience assessing and meeting customer needs, as well as 1+ years of leadership experience.Key...

  • Universal Banker

    6 months ago

    Lake Milton, United States Farmers National Full time

    Description Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly...

  • Customer Service Representative

    3 weeks ago

    Lake Havasu City, Arizona, United States Vestis Full time

    Job SummaryVestis is seeking a Relief Customer Service Representative to join our team. As a Relief CSR, you will be responsible for safely operating a company step van in designated areas to provide products and services to various clients.Key ResponsibilitiesVerify daily preventative maintenance of the vehicle and maintain proper operator...

  • Deposit Services Specialist

    4 weeks ago

    Grand Lake, United States United Business Bank Full time

    About the Role:The Deposit Services Specialist - Banking Operations will be responsible for assisting clients with establishing deposit products and services, including checking accounts, savings accounts, money market accounts, certificates of deposit accounts, online banking services, remote deposit capture, and ACH services. This role will also involve...

  • Customer Service Representative

    6 months ago

    Lake Oswego, United States Mr Handyman Full time

    We are a local general contractor, "Mr. Handyman", seeking a friendly and outgoing Customer Service Representative with 3-5 years of experience for our office located in the Kruse Way area of Lake Oswego. The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and...

  • Deposit Services Specialist

    3 weeks ago

    Grand Lake, United States United Business Bank Full time

    Job Details Level Entry Job Location Grand Lake 33 - Grand Lake, CO Position Type Full Time   Salary Range $20.00 - $22.00 Hourly Description Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in...

  • Deposit Services Specialist

    5 days ago

    Grand Lake, United States United Business Bank Full time

    Job DetailsLevel EntryJob Location Grand Lake 33 - Grand Lake, COPosition Type Full Time Salary Range $20.00 - $22.00 Hourly Description Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in...

  • Deposit Services Specialist

    6 days ago

    Grand Lake, United States United Business Bank Full time

    Job DetailsLevel EntryJob Location Grand Lake 33 - Grand Lake, COPosition Type Full Time Salary Range $20.00 - $22.00 Hourly Description Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in...

  • Branch Manager

    3 weeks ago

    Rice Lake, Wisconsin, United States Superior Choice Credit Union Full time

    About the Role:We are seeking a highly motivated and experienced Branch Manager to lead our Rice Lake branch. As a key member of our team, you will be responsible for overseeing all aspects of the branch, including employee management, customer service, and financial operations.Key Responsibilities:Lead a team of tellers and financial specialists to deliver...

  • Customer Service Representative

    6 days ago

    Salt Lake City, United States Just Right Heating And Cooling Full time

    We are looking for a customer-oriented service representative. The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and...

  • Personal Banker

    4 days ago

    Lake Worth, United States Fifth Third Bank Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Personal Banker

    1 week ago

    Lake Worth, United States Fifth Third Bank Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Personal Banker

    1 week ago

    Lake Worth, United States Fifth Third Bank Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...