Helpdesk Support Technician

1 week ago


New York, United States CareerBuilder Full time

Helpdesk Support Technician
Duration:

Contract to Hire
Location:

Archdale, NC (onsite role)
Pay:

$20-22/hour (DOE)
Work Hours:

7AM 4PM or 8AM 5PM, occasional weekends and holidays may be needed.
Description:
A CRG Client in the Triad area is looking for a Helpdesk Technician for a contract-to-hire position. This individual will be the first line of support for our internal and external customers for all IT services and equipment. This Candidate will be managing the help desk tickets and assigning the second line of support when necessary and will be configuring, setting up, monitoring, the troubleshooting computers, phone systems, printers, AD logins and email accounts, and other tasks as assigned by the Service Desk Manager.
Responsibilities :
Handle Tier 1 service desk escalations through tickets, email, or phone
Follow up on outstanding requests and ensure timely resolution
Create user and service accounts and configure hardware as part of employee setup process
Support audio, video, and voice equipment in conference rooms
Manage and monitor internal assets to ensure accurate inventory records
Manage and monitor enterprise service desk application
Be eligible to travel to remote sites and subsidiaries
Other duties may be added and / or assigned as needed
Qualifications:
Windows 7, 8.1, 10
Microsoft Office, Office 365, Outlook, Skype for Business
Printers, scanners, computer peripherals
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP / IP and VPN
McAfee Products - security, laptop encryption and backup
Experience with McAfee desktop security products
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
1-3 years experience working in a Windows environment
Preferred Experience :
An Associate degree or Bachelors degree, or equivalent work experience
Preference will be given to candidates with training, experience or certification in IT or networking, and previous service desk, call center experience
Category Code: JN008



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