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Customer Service Representative

4 months ago

Avondale, United States Enterprise Truck Rental Full time

**Customer Service Representative - Goodyear**

**Job ID** 387666 Goodyear, AZ **Overview**

**Customer Service Representative** will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

**This is a PART-TIME position (25 hours per week) that pays $15.00 / hour**

Apart from religious observation, must be able to work the following schedule:

* **Monday - Friday 1:00pm - 6:00pm**

Job location: 13740 W Van Buren St, Goodyear, AZ 85338.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, .

**Responsibilities**

* Meet and greet customers in a friendly and timely manner

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

* Understand and communicate rental terms and conditions, vehicle features and other services

* Provide directions and general assistance

* Assist to assess condition of rental upon return

* Process returns, check-ins and exit kiosk transactions

* Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

* Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned

* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

* Clean vehicle interior and exterior by hand or by operating washing equipment when needed

* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

* Perform miscellaneous and backup duties job-related duties as assigned

*Equal Opportunity Employer/Disability/Veterans*

**Qualifications**

* Must be at least 18 years of age

* High school diploma or G.E.D required

* Must have at least 1 year prior customer service experience

* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

* No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

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