We have other current jobs related to this field that you can find below
-
Helpdesk Support Specialist
3 months ago
Baltimore, United States BITHGROUP Technologies Inc Full timeCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...
-
Helpdesk Support Specialist
3 months ago
Baltimore, United States BITHGROUP Technologies Inc Full timeCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...
-
Helpdesk Support Specialist
3 months ago
Baltimore, United States BITHGROUP Technologies Full timeJob DescriptionJob DescriptionCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide...
-
Junior Helpdesk Specialist
5 days ago
Baltimore, United States TriTech Enterprise Systems Full timeTriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project. Responsible Duties: These Junior Helpdesk specialists shall perform the following duties: Provides telephone and...
-
Junior Helpdesk Specialist
3 months ago
Baltimore, United States TriTech Enterprise Systems, Inc. Full timeJob DescriptionJob DescriptionTriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project.Responsible Duties:These Junior Helpdesk specialists shall perform the following...
-
IT Specialist I/ Helpdesk
3 months ago
Baltimore, United States Baltimore City Community College Full timeDescription/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...
-
IT Specialist I/ Helpdesk
4 days ago
Baltimore, United States Baltimore City Community College Full timeDescription/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...
-
Mobile Device Helpdesk Engineer/Telecom Support
1 month ago
Baltimore, United States Transcend Business Solutions Full timeJob DescriptionJob DescriptionDescription: Mobile Device Helpdesk Engineer / Telecom Support Location: Baltimore, MDResponsibilities:Government Agency is looking for Mobile Device Helpdesk Engineer / Telecom Support Specialists Responsibilities of all personnel:Responsible for managing all Wireless Accounts including, but not limited to, equipment,...
-
Helpdesk Support Technician
1 week ago
Baltimore, United States The Global Excellence Consulting Group Full timeWho We Are: We are searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, remote positions with our company and the project is with BCPSS. This role could become available in mid-September (start date could be as soon as 9/16). Please note that...
-
Helpdesk Support Technician
1 week ago
Baltimore, United States The Global Excellence Consulting Group Full timeJob DescriptionJob DescriptionWho We Are:We are searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, remote positions with our company and the project is with BCPSS. This role could become available in mid-September (start date could be as soon as...
-
Helpdesk Technician
6 days ago
Baltimore, United States latitude Full timeJob Title: IT Helpdesk Technician Location: Baltimore, Maryland Job Type: Contract to Hire Experience: Minimum 3 years in IT helpdesk/support roles Required Skills Experience in providing IT support and troubleshooting for end users Proficiency with Office 365 administration and support Strong knowledge of computer hardware, software, and networking Ability...
-
Helpdesk Analyst
6 days ago
Baltimore, United States TEKsystems Careers Full time*Description:* Our client is looking to hire a Helpdesk Technician to work onsite in Baltimore, MD. This person will be providing mostly phone support to around 175 clients. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must...
-
Helpdesk Analyst_
6 days ago
Baltimore, United States TEKsystems Full timeDescription: Our client is looking to hire a Helpdesk Technician to work onsite in Baltimore, MD. This person will be providing mostly phone support to around 175 clients. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must...
-
Helpdesk Analyst
7 days ago
Baltimore, United States TEKsystems Full timeDescription: Our client is looking to hire a Helpdesk Technician to work onsite in Baltimore, MD. This person will be providing mostly phone support to around 175 clients. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must...
-
Internship in Helpdesk
2 weeks ago
Baltimore, United States Year Up Careers Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...
-
Internship in Helpdesk
7 days ago
Baltimore, United States Year Up Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...
-
Helpdesk Analyst
6 days ago
Baltimore, MD, United States TEKsystems Careers Full time*Description:* Our client is looking to hire a Helpdesk Technician to work onsite in Baltimore, MD. This person will be providing mostly phone support to around 175 clients. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must...
-
It Operations Specialist
1 month ago
Baltimore, Maryland, United States Mattermost Full timeMattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements.Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and...
-
Helpdesk Analyst
7 days ago
Baltimore, MD, United States TEKsystems Full timeDescription:Our client is looking to hire a Helpdesk Technician to work onsite in Baltimore, MD. This person will be providing mostly phone support to around 175 clients. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must...
-
Helpdesk / Junior System Admin
2 months ago
Baltimore, United States Tydings Full timeJob DescriptionJob DescriptionTydings is searching for the role of a Help Desk / Jr. System Administrator to support technology needs in the downtown Baltimore MD office. A great opportunity for thoseEssential Functions:Helpdesk support:Provide desktop application support including Microsoft Office 365 (Word), Windows 10/11, iManage work, Edge, Aderant, and...
Helpdesk Support Specialist
2 months ago
Position Summary:
The Helpdesk Support Specialist (Tier 1) is responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy, IT and other technical issues, and program operations. This role involves utilizing customer approved scripts, FAQs, User Guides, and other public-facing documentation to provide accurate and timely information. The agent will handle inquiries via phone, email, and live chat, ensuring that all responses adhere strictly to approved Knowledgebase Articles and other authorized resources.
Key Responsibilities:
Respond to customer inquiries regarding general model and program policy, IT issues, technical questions, and program operations.
Utilize customer approved scripts, FAQs, User Guides, and other public-facing documentation to provide accurate and consistent information.
Ensure all responses are aligned with the approved Knowledgebase Articles and other authorized resources.
Address customer inquiries through various channels, including phone, email, and live chat.
Maintain a professional and courteous demeanor in all customer interactions.
Provide clear, concise, and accurate information to customers.
Document all customer interactions and inquiries accurately in the designated system.
Update customer records with relevant information following each interaction.
Escalate unresolved inquiries to the appropriate tier or department as necessary.
Stay updated with the latest information and updates in the Knowledgebase Articles and other approved resources.
Attend training sessions and team meetings to stay informed about changes in policies, procedures, and systems.
Identify and troubleshoot basic technical issues reported by customers.
Provide step-by-step guidance to customers to resolve common technical problems.
Escalate complex technical issues to the appropriate technical support team.
Qualifications:
High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
Previous experience in a customer service or helpdesk role is highly desirable.
Strong communication skills, both verbal and written.
Proficiency in using helpdesk software and customer support tools.
Basic understanding of IT and technical support principles.
Ability to follow approved scripts and documentation accurately.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
Excellent interpersonal skills and a customer-centric attitude.
Compensation and Benefits
The projected compensation range for this position is $57,000 to $65,550 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com .
Securing Your Data
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
#J-18808-Ljbffr
