Call Center Representative

4 months ago


Hollywood, United States Integrated Home Full time
Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients - 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

  • Medical, Vision, Dental, Short- and Long-term insurance
  • 6+ Days of Holidays Pay
  • 12+ days of PTO
  • Employer paid life insurance
  • 401K with employer contribution
  • Wellness program with reward incentives
  • Employee recognition and reward programs
  • Comprehensive paid training program
What will you be doing:

As a customer service call agent, you will handle outbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient's issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

What will you come with:
  • 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
  • Effective verbal and written communication skills.
  • Ability to use various computer programs and applications, IE EMR/EHR
  • Ability to self-motivate and work independently.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Bilingual Spanish required


Join our team as we strive for excellence through teamwork, where our patients are #1

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Hollywood, United States Hunter Hamilton Full time

    We have partnered with one of our top clients in the higher education space on their need for a Quality Assurance Auditor for their Contact Center operations. If you're someone that believes in the positive impact of continuing education and helping others plan to reach their educational and career goals, this might be the career for you! Our Quality...


  • Hollywood, Florida, United States NationsBenefits Full time

    Job SummaryNationsBenefits is a leading provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to deliver innovative healthcare solutions that drive growth, improve outcomes, and reduce costs.As a Call Center Operations Supervisor, you will be responsible for the day-to-day supervision of...


  • Hollywood, United States VITAS Healthcare Full time

    Job Description The VITAS Healthcare CCC Customer Service Representative is a customer service professional who handles incoming phone calls and seeks to create a positive experience for each caller. The CCC Customer Service Representative actively listens to callers in order to understand the reason for their call, address all questions or concerns and...


  • Hollywood, Florida, United States VITAS Healthcare Full time

    Job SummaryThe Customer Service Representative is a vital member of the VITAS Healthcare team, responsible for providing exceptional customer service to patients, families, and referral sources. This role requires a strong ability to listen actively, respond promptly, and maintain accurate records of interactions.Key ResponsibilitiesEngage in active...


  • west hollywood, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...


  • Hollywood, United States Crash Champions Collision Repair Full time

    Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Clean workspace, this is the first point of contact our customers have with our facility. Effectively manage all incoming phone calls, w Customer Service Representative, Customer Service, Representative, Service Advisor, Retail, Automotive

  • Guitar Technician

    2 weeks ago


    west hollywood, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...


  • Hollywood, Florida, United States CenterWell Home Health Full time

    About the RoleBecome a part of our caring community and help us put health first. As a Consumer Service Operations Representative, you will be responsible for the daily activities across multiple service functions area. Your role will involve performing varied activities and moderately complex administrative/operational/customer support assignments. You will...


  • Hollywood, Florida, United States Joe Hillman Plumbers Full time

    About Joe Hillman PlumbersJoe Hillman Plumbers is a family-owned business with a personal approach, delivering high-quality service at a low cost. We provide a rewarding work environment that respects diversity, new ideas, and hard work.Job SummaryWe are seeking a Customer Service Representative to join our office team. The successful candidate will be...


  • Hollywood, United States The CSI Companies Full time

    CSI Companies has partnered with our client in the search for an on-site Bilingual Patient Access Representative! Location: Miramar, FL (33025) Hours: Monday-Friday, 8:30 AM EST-5:00 PM Pay: $16-$19/hour- based on experience Employment Type: Contract to hire Day to Day: - Collaborates to deliver a seamless, exceptional patient experience across a broad range...


  • Hollywood, United States Joe Hillman Plumbers Full time

    Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Customer Service Representative in the home services industry who is friendly and knows how to provide top-quality customer service. Are you a people person with great communication skills? Would you like to join an established company within an essential industry? If so, please read on!...

  • Guitar Repair Tech

    2 weeks ago


    west hollywood, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $29.04/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...


  • Hollywood, United States Suburban Propane Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling inbound and outbound calls, and performing administrative tasks to ensure the highest level of customer satisfaction.Key...


  • Hollywood, Florida, United States Model Ins & Fin Grp Llc Full time

    Job Title: Auto Insurance Sales RepresentativeJob Description:At Model Ins & Fin Grp Llc, we are seeking a highly motivated and customer-focused Auto Insurance Sales Representative to join our team. As a Licensed Auto Insurance Sales Rep, you will have the opportunity to provide exceptional service to our valued clients and help them find the right auto...

  • Credit Representative

    1 month ago


    Hollywood, United States Edward Don Full time

    Job DescriptionSUMMARY This position operates in a fast-paced environment for the leading national distributor of food service equipment and supplies. The Credit Representative I collects accounts receivable items and credit reviews orders prior to shipment for a designated part of the company. RELATIONSHIPS This position reports to the Credit Supervisor and...

  • Credit Representative

    1 month ago


    Hollywood, United States Edward Don Full time

    Credit Representative 3869BR Credit Regular Job Description SUMMARY This position operates in a fast-paced environment for the leading national distributor of food service equipment and supplies. The Credit Representative I collects accounts receivable items and credit reviews orders prior to shipment for a...


  • Hollywood, United States The CSI Companies Full time

    CSI Companies has partnered with our client in the search for an on-site Bilingual Patient Access Representative! Location: Miramar, FL (33025) Hours: Monday-Friday, 8:30 AM EST-5:00 PM Pay: $16-$19/hour- based on experience Employment Type: Contract to hire Day to Day: - Collaborates to deliver a seamless, exceptional patient experience across a broad...


  • Hollywood, Florida, United States Consolidated Water Group, LLC Full time

    Job DescriptionAt Consolidated Water Group, LLC, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have a strong background in customer-focused positions and be able to provide exceptional service to our customers.The Customer Service Representative will be responsible for:Providing proactive sales...


  • North Hollywood, United States Pirate Staffing Corp Full time

    Helping applicants fill out their employment application Answering phone calls Recruiting temporary employees Data entry Frequent cold-calling and appointment setting Call existing customers to generate repeat sales Assist with dispatch by preparing Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Hollywood, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the world’sbest brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...