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Customer Service Representative

1 month ago

Hollywood, United States Suburban Propane Full time
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling inbound and outbound calls, and performing administrative tasks to ensure the highest level of customer satisfaction.

Key Responsibilities
  • Provide proactive sales approach with every customer interaction to uncover additional sales and service opportunities
  • Maintain in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service
  • Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
  • Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
  • Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing
  • Coordinate with Customer Service Center, regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies
  • May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs

Why Work with Us
We offer a competitive pay plus incentive potential and an outstanding benefits package, including medical, dental, and vision insurance, paid time off, a 401(k) with company match, and opportunities for continued learning and career development.

Requirements
  • Minimum of 3 years of experience in a customer service role
  • Minimum of a High School diploma or GED preferred
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports
  • Ability to multi-task and prioritize assignments in a team environment

About Us
Suburban Propane Partners, L.P. is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.