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Shift Leader
4 months ago
Who We Are
We are Lunatics and we mean every bit of it We are devoted to protecting our
high standards
through our culture,
training
and development.
Each and every Lunatic is encouraged to be the spark that leads to our next success.
We hope to leave
a lasting impression
on not only our guests but
to
each other. If
it’s
not already
evident
, it soon will be that people are our number
ONE priority
. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there.
We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.
Position
Summary
The Shift Leader
assists
in inspiring and developing their team, upholding Luna Grill’s
high standards
, and providing e
xceptional
guest
service
and awareness to ensure the guests of Luna G
rill will
become “Raving Fans
”
.
Will
be responsible
for
running a great shift by providing
leadership and
guidance
in
utilization
of training tools
to the Cashiers and
assist
the manager as needed.
Provides knowledge to cashiers and team trainers and empowers the team to provide great guest service
and
awa
reness
Assists
with training of team
members
Informs guest
(s)
of
LTO’s
and menu changes
and
m
akes recommendations
accordingly
.
Demonstrate
s
knowledge of the brand
and menu items by a
nswer
ing
questions about our food, beverages and other restaurant functions and services
Takes
guest’s
food orders and handle cash and credit transactions
according to
standards
Works with kitchen staff to meet any
special requirements
for ingredients and preparation of
food
Delivers food and beverages to
guests
in
a timely
and efficient
manner
Performs side work at the start and end of each shift as
required
and checks team members
our
of position if scheduled as
MOD
Maintains cleanliness
,
organization
, and mise
en
place
in the service area, dining room and
restrooms
Monitors and
observe
guest
’s dining experience
.
Ensure guests are satisfied with the food and service
.
Respond promptly and courteously to any
requests
Thanks guest
for their visit and invite them to return
Delegates tasks to front of the house team
regarding
day-to-day
operations
Assists
with counting inventory and
entering into
the computer
system
Assists
with morning admin duties, bank runs
, DBR, placing and invoicing Sysco/beer/
wine
Assists
with training new
front of the house team
members
Ensures restaurant
is running efficiently while
Manager is
absent
Attends all schedule team member meetings/training and brings suggestions for
improvements
Takes necessary meal and rest breaks
accordingly
Clocks in and out of the restaurant
in a timely manner
Appropriately tends to guests using the BLAST
method
Takes necessary meal and rest breaks
accordingly
Managers
must adhere to Rest & Meal Policy
Other duties maybe assigned
Who We Are
We are Lunatics and we mean every bit of it We are devoted to protecting our
high standards
through our culture,
training
and development.
Each and every
Lunatic is encouraged to be the spark that leads to our next success.
And as we grow, we grow as a team of ONE staying humble in our successes. We hope to leave
a lasting impression
on not only our guests but
to
each other.
If
it’s
not already
evident
, it soon will be that people are our number
ONE priority
. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there. We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.
Education/Experience Requirements
One (1) year restaurant experience preferred and or team management/supervisorial; Luna Grill experience is ideal
. High School Diploma Required
.
Knowledge,
Skills
and Abilities
Must
represent
Luna Grill’s 12 Characteristics as outline in the Team Member Handbook. Possess and instill high quality standards for production and guest service. Strong leadership and problem
-
solving skills
.
Detail oriented,
organized
and efficient
.
Safety-minded
.
Effective
communication skills
.
Courteous, friendly, and professional manner
.
Ability to work productively with
minimal
supervision
.
Trustworthy and reliable.
Possess excellent basic math skills and
have the ability to
operate a cash register or POS system.
Computer literate using Microsoft Office
.
Bi-lingual in English and Spanish preferred - must be able to communicate (speak, read, write) in the primary language of the work location.
Physical Demands/Work En
v
iron
ment
PHYSICAL DEMANDS
:
Stands
/walks
continuously (up to 5 hours) through the
shift
.
Frequent bending
, bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms
, and
be able to
lift up
to 25 pounds
.
Must be
able to work under pressure and be
flexible to work irregular hours including
weekends and holidays.
WORKING ENVIRONMENT
:
Must
comply with
Company’s Appearance and Dress Code standard as
set forth in
the Team Member Handbook
.
Works primarily indoors in temperature-controlled, clean, and well-lighted environment
.
Makes frequent trips to kitchen, where air may be moist, warm, and odorous from cooking foods
.
Kitchen floors are
uneven, and
may be slippery from moisture and grease
.
I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company’s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of operations. Luna Grill reserves the right to modify and update this job description as needed.
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