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Customer Relations Representative

2 months ago

Indianapolis, United States Maverick Solutions Full time

Maverick Solutions is seeking a dedicated Customer Relations Representative to join our team. As a Customer Relations Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support. This role offers an exciting opportunity to engage with our clientele, ensuring their needs are met and fostering positive relationships with Maverick Solutions. Responsibilities: Serve as the main point of contact for client inquiries, requests, and concerns. Build and maintain strong relationships with clients through proactive communication and support. Address client issues promptly and effectively, escalating complex issues to appropriate teams when necessary. Provide product and service information to clients, ensuring they have a clear understanding of our offerings. Collaborate with internal teams to resolve client issues and deliver solutions that meet client expectations. Manage client accounts, including updating records, processing orders, and handling billing inquiries. Conduct client satisfaction surveys and gather feedback to improve services. Maintain a thorough understanding of Maverick Solutions' products, services, and industry trends. Requirements: Bachelor’s degree in business administration, communications, or a related field preferred. Proven experience in customer service or client relations roles. Exceptional interpersonal and communication skills, both verbal and written. Strong problem-solving abilities and a proactive approach to addressing client needs. Ability to work effectively in a team environment and collaborate with colleagues. Detail-oriented with excellent organizational skills and the ability to prioritize tasks. Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement within Maverick Solutions. Positive and supportive work environment focused on client satisfaction and success. Employee recognition programs and performance incentives.

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