Network Support Technician

3 days ago

Fort Smith, United States The First National Bank of Fort Smith Full time

Job Type Full-timeDescriptionFirst National Bank Network Support Technician Department: IT Job Status: Full Time FLSA Status: Non-Exempt Reports To: Jessie Chilcote Amount of Travel Required: 5% Job Type: Regular Positions Supervised: None Work Schedule: Monday-Friday 8:00 - 5:00 (subject to change) POSITION SUMMARYThe Network Support Technician assists the Network Officer in leveraging of the bank's network hardware and software and in the ongoing maintenance of the bank's information systems. ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Assist Network Officer with the bank's local area and wide area network hardware and software. Diagnose and resolve telephone line, data line, telephone equipment or peripheral equipment failures. Assist in the management of all network hardware and equipment, including routers, switches, firewalls and UPSs and troubleshooting activities. Coordinate and collaborate with IT Staff to ensure availability, reliability, and scalability of network to meet business needs. Diagnose and assist in the resolution of network configuration and implementation issues. Assist with research on network hardware, software, protocols, and standards in support of procurement and development efforts. Assist with security solutions, including but not limited to firewall, anti-virus, and intrusion detection systems. Ensure network connectivity of all workstations. Assist in troubleshooting data circuit problems to ensure timely repair and minimize the loss of computer access. Makes necessary cabling changes in support of network data communications requirements. Assist with scheduling and performing network improvements, upgrades and repairs. Accurately document instances of hardware failure, repair, installation, and removal. Ability to work flexible schedules as needed. Adhere to written bank policies and procedures as directed. Maintain good punctuality and attendance to work. Assist with other IT Operations as needed. Other duties as assigned. POSITION QUALIFICATIONSCompetency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Interpersonal - Ability to get along well with a variety of personalities and individuals. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Reliability - The trait of being dependable and trustworthy. Responsible - Ability to be held accountable or answerable for one's conduct. Team Builder - Ability to convince a group of people to work toward a goal. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. SKILLS & ABILITIESEducation: Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: IT Related Field Experience: Two or more years of experience in System/Network Support environment preferred. Computer Skills: Excellent knowledge of Windows 10 desktop operating systems.Working knowledge of network, PC based related experience, hardware/software configuration problems.Excellent knowledge of Microsoft Office suite of products. Network and Internet connectivity knowledge.Working knowledge of switch, router, firewall and wireless management.Support of PC peripherals, to include printers, scanners and USB devices.Certifications & Licenses: Certifications a plus but not required. PHYSICAL DEMANDSN (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand F Walk F Sit F Manually Manipulate F Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Grasp F Speak F 10 lbs or less O 11-20 lbs O 21-50 lbs O 51-100 lbs O Over 100 lbs O Push/Pull 12 lbs or less O 13-25 lbs O 26-40 lbs O 41-100 lbs O Other Physical Requirements Vision (Near) Sense of Sound - Ability to use the telephone. WORK ENVIRONMENT An office environment in a controlled atmosphere building; some outside work will be required from time to time. RequirementsEducation: Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: IT Related Field Experience: Two or more years of experience in System/Network Support environment preferred. Computer Skills: Excellent knowledge of Windows 10 desktop operating systems.Working knowledge of network, PC based related experience, hardware/software configuration problems.Excellent knowledge of Microsoft Office suite of products.Network and Internet connectivity knowledge. Working knowledge of switch, router, firewall and wireless management. Support of PC peripherals, to include printers, scanners and USB devices.

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