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Service Center Advisor - $21.00 to start with 1% Commission Hours Needed: Monday-Thursday 3pm-11pm and Sunday 8am-5pm Sapp Bros., Inc., a growing chain of travel centers, is looking for an experienced Service Advisor to join our team. Our mission is to treat every customer as 'our guest' by providing a clean environment, quality products, and a commitment to excellent service. As a Service Advisor, you will provide our 5 Star level of customer service by greeting customers, assisting them with inquiries regarding their vehicles, and writing service tickets as necessary. If you are looking for an opportunity to grow your career in a fast-paced diesel maintenance shop, we want to talk to you Job Responsibilities You will be responsible for building strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance. You will communicate with customers from initial contact through the completion of maintenance, always ensuring that customer expectations are exceeded. Responsibilities include: Build strong customer relationships and ensure prompt, courteous, and effective assistance. Start Lock Out Tag Out procedures on all vehicles getting work done. Communicate with customers from initial contact through completion of maintenance. Maintain and contribute to efficient throughput of assigned jobs. Operate daily functions to ensure customer needs are met in a timely manner. Assign work orders to the proper skilled technician. Deliver 5 Star Service by handling incoming calls professionally and timely. Complete work orders properly. Help with stocking and counting inventory. Assist with over-the-counter sales when needed. Help maintain fleet accounts. Perform daily cleaning duties. Perform parts deliveries and pickups. Follow all established safety guidelines, including 100% compliance for Lock Out Tag Out. Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety-minded employees. We are currently accepting applications on an ongoing basis. Requirements Successful candidates should be able to perform basic math skills and have good typing skills. Someone with the ability to use computer applications and adding machines would be a good fit. Requirements include: High school diploma, GED or equivalent, preferred. Minimum of 1 year of previous related experience in a service advisor or service writer role, preferred. Experience with typing or keyboarding. Physical presence at assigned work site, required. Valid Driver’s License with a good driving record. As a Sapp Bros. employee, you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. We offer opportunities for advancement and competitive compensation that includes a great benefits package. Benefits Include: Health Insurance Vision & Dental Insurance Life & Accident Insurance Short & Long Term Disability 401k plus Company Match Employee Referral Program Paid Time Off Paid Holidays Uniform & Footwear Program Employee Assistance Program Gym Membership Reimbursement Tuition Reimbursement Discounts on Gasoline & Diesel Store & Restaurant Discounts Career Advancement - We promote from within Location: Sapp Bros Denver-230 Desired Pay: Hourly: $21.00 #J-18808-Ljbffr
