Director of Clinical Operations

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link. Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, and relevant qualifications. Function Function

College of OsteoPathic Medicine of the Pacific - NW Healthcare Family Family

Medical Administration Classification Series Title Classification Series Title

Director Full Salary Range Minimum Minimum

$100,000.00 Maximum Maximum

$130,000.00 Expected Pay Scale Minimum Minimum

$100,000.00 Maximum Maximum

$130,000.00 Posting Number Posting Number

A00678 Position Title Position Title

Director of Clinical Operations Campus Campus

WesternU Health-Oliver Station-Portland, OR Department Department

1485-COMP NW PCC Type of Position Type of Position

Administration Job Summary Responsible for implementing the vision, strategic and marketing plans for the WesternU Health clinic practices. Primary focuses include cultivating a highly functional and collaborative relationship with the WesternU Health practitioners, increasing patient volumes, adding new services lines (i.e. Physical Therapy, Podiatry and/or Mental Health), practice optimization and building brand awareness. Oversees the Operations staff at each practice site.

Reports to the Sr Director of Operations, WesternU Health of Western University. Knowledge, Skills and Abilities Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.

1. Knowledge of financial reimbursement for medical clinics.

2. Ability to maintain confidentiality is essential.

3. Advanced Excel user with the ability to create and manage complex spreadsheets, with a strong ability to use a variety of computer programs as needed including Microsoft Office software.

4. High degree of initiative, judgment, discretion, and decision making with the ability to analyze situations accurately and taking effective action as needed.

5. Ability to work collaboratively and cooperatively with diverse units and personalities internally and externally such as managers, regulators, payers, contractors, vendors, etc.

6. Financial management skills, including the ability to analyze data for budgeting, operations, availability, account receivables and pro-forma preparation.

7. Excellent oral and written communications skills. Ability to provide high quality customer service; maintain professional communication with faculty, campus administrators and industry representatives by providing regular status updates.

8. Ability to negotiate effectively.

9. Demonstrated familiarity with basic contract language, terms and clauses.

10. Well organized, independently motivated individual with the ability to set priorities and meet deadlines.

11. Proven ability to handle multiple projects and tasks simultaneously.

12. Ability to handle detail-oriented assignments with accuracy and consistency, with minimal supervision.

Required Qualifications 1. Education: Bachelor’s degree in Business Administration, Finance or related field.

MBA ,

CPA

or Master’s degree in Healthcare related field preferred. 2. Experience: 5 or more years of financial analysis, project coordination and leadership experience. Preferred Qualifications List comments regarding work hours M-F 8am-5pm with occasional overtime Posting Date Posting Date

02/20/2024 Closing Date Special Instructions to Applicants Job Duty -Responsible for implementing the practice’s vision and strategic plan. May participate in the development of the strategic plan. -Provides leadership in developing, planning and implementing the practice’s business plans to the Physicians. -Recommends, develops, implements process improvements for the practice with support of the Operations staff. -Assures that the established WesternU policies and procedures are followed. Works with the Sr Director of Operations, WesternU Health and Operations staff to develop new policies and procedures. -Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthy clinic atmosphere. Percentage Of Time Percentage Of Time

25 Job Duty -Collects, analyzes and reports data as requested by the Sr Director of Operations, WesternU Health. -Informs Sr Director of Operations, WesternU Health about current trends in the region, along with problems or concerns at the practice level. -Oversees the business and financial affairs of the practice and fiscal management in conjunction with the Sr Director of Operations, WesternU Health. -Reports key performance indicators to the Sr Director of Operations, WesternU Health on a regular basis. -Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care. Percentage Of Time Percentage Of Time

25 Job Duty -Acts as the liaison to community partners (i.e. training programs for Medical Assistants, local chambers of commerce and businesses, etc). Encourages community education by initiation participation in health fairs and events to promote awareness. -Partners with the Marketing Dept at WesternU to develop marketing, brand awareness campaigns, general marketing material, etc. Percentage Of Time Percentage Of Time

20 Job Duty -Serves as the risk/compliance manager for the practices within the region. Takes action to mitigate risks and serves as the liaison to WesternU Risk/Quality/Compliance department. Resolves patient complaints if they can not be resolved at the practice level. -Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, physical properties. Initiates appropriate changes. -Oversees the managed care programs and assures that all practices within the region are meeting quality targets. (I.e. Minimizing care gaps.) Percentage Of Time Percentage Of Time

15 Job Duty -Oversees efforts for recruitment, development, performance evaluation of employees. Participates and coordinates the physician and non-physician practitioner recruitment. Percentage Of Time Percentage Of Time

10 Job Duty -Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthy clinic atmosphere. -Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments. -Assists with other duties as needed

Percentage Of Time Percentage Of Time

5 Physical Demands

Physical Demands Do the essential functions of this job require lifting? Do the essential functions of this job require lifting?

Yes If yes, list maximum weight and duration The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to (20) pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus. Describe Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate. Duties are routinely performed in an environmentally controlled interior healthcare office. Work environment may involve exposure to potentially dangerous materials, e.g., blood and body fluids, communicable diseases, toxic substances, and ionizing radiation. Clinical environments require compliance with safety precautions,

OSHA

Blood borne pathogen training, and may include the use of certain personal protective equipment. Required Documents

Resume Optional Documents

Cover Letter Additional Applicant Document

Supplemental Questions

Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization. (Open Ended Question)

* This position is located in Portland, Oregon. Are you willing and able to work from this location?

Yes No

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