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Business Banking Sales Associate

3 months ago

Loves Park, United States Northwest Bank of Rockford Full time

Organization Overview:

Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financial Group, Inc.

To be a successful Team Member an individual should contribute to and promote the organization's culture by championing the organization's goals and mission to be a high performance community bank. A commitment to the organization's shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise is apparent in everyday actions, communication, and decision making process, and the Team Member actively contributes to creating a positive working environment for all Team Members.

Position Summary:

Perform a wide range of sales, service, and technical support for Business Banking Relationship Managers while providing superior customer service to Business Banking Clients. Assist Relationship Managers with the servicing and development of prospective and current business relationships. This high contact position is also responsible for the origination of and development of consumer related sales efforts for loan and deposit growth through a proactive and professional sales approach.

Primary Responsibilities:

* Coordinates the Business Banking Group and C.I.F. data to support and expand Relationship Manager Portfolios. * Understands Business and Retail banking products and services in order to converse knowledgeably and professionally with clients and prospects. * Maintains professional and consistent communication with clients, prospects, and associates in all written, telephone, and in-person contacts, taking the initiative to resolve clients' requests. * Conducts fact gathering interviews with Business and Retail clients to maximize relationship development. Calls on customers and prospects to cross-sell bank services. * Performs special customer service activities outside the bank, to include loan closings, sales calls, document delivery, etc. as needed; may involve driving to and from specific locations. * Handles daily Business account relationship management in concert with Relationship Managers by participating in client/lender meetings to build awareness of clients' needs. Works with client office managers, secretaries, and other important support staff in concert with Relationship Managers and their client retention plans. Makes telephone calls to schedule appointments for Relationship Manager on special promotions and all other client projects. * Prepares loan closing packages for lenders, verifying all documents for accuracy. Close loans when officer is unavailable. * Drafts loan memorandums on loan extensions, in conjunction with assigned lender, forwarding documents to Operations. * Coordinates overdraft decisions and contacts customers that are overdrawn each morning for all business accounts serviced by assigned Relationship Managers. * Refers clients to other areas of the bank to cross sell investment and mortgage products and services. * Reviews and follow-up on clients' past due loan accounts. * Works in conjunction with Operations to ensure client's accounts and requests are processed timely and accurately. Handle payments and advances for customers in person, by fax, and by phone. * Participates with the Sales Associates Group to implement actions to improve customer service and the Business Banking Group's efficiency, effectiveness, and continuity. * Meets or exceed standards of performance for Sales Associates including personal goals and other standards as established by management. * Participates in community activities to increase bank visibility and undertake special projects and/or assignments relating to the group and the bank.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service: Champions superior treatment of customers by responding promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; and manages difficult or emotional customer situations.

Personal Effectiveness/Credibility: Appropriately use technology, interpersonal communication, written presentation to accomplish tasks and collaborate with others. Provide work outcomes that are thorough, timely and accurate.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks accurately.

Adaptability: Adapts to change, open to new ideas and responsibilities.

Technical: Proficiency in usage of PC/Microsoft Products and Jack Henry. Knowledge of DepositPro.

Position Performance Standards:

Accurate processing and documentation of new accounts, processing of customer transactions and maintenance.

Requests and monitoring of initial documents completed within 48 hours

Performance Weightings:

30% Competencies

70% Position Performance Standards and Personal Goals

Culture:

To be a successful Team Member an individual should contribute to and promote the organization's culture:

* Champions organization's goals and mission to be a high performance community bank. * Commitment to the organization's shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise are apparent in everyday actions, communication, and decision making process. * Advocates shared values to create a positive working environment for all Team Members

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED). 3-5 years related experience and/or training; or equivalent combination of education and experience. Possess valid driver's license, reliable transportation and adequate auto insurance.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.