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Customer Support Representative

2 months ago


Green Bay, United States WeConnect LLC Full time

****

** Customer Support Representative**

**Green Bay, Wisconsin Full-time**

**Start a new career with HughesNetAmericas #1 choice for satellite internet.**

We are looking for full-time Hughes Support Representatives to support Hughes customers, including HughesNet and Install Source. A Hughes Support Representative will be expected to demonstrate skills such as attention to detail, willingness to learn and complete new tasks as needs change, a sense of urgency during peak volume times throughout the day, and an ability to prioritize workloads. This position may require support of Midwest and/or Mexico related operations, as directed and required by management.

**In this role, you will:** * Assist with logistics support and other fulfillment tasks.

* Overflow tasks such as tracking new technicians, running reports and overseeing RA processes.

* Maintain various records kept for tracking metrics such as customer tracking and employee job completion.

* Import data and run reports when necessary.

* Update information through data entry.

* Close out internal jobs and auditing installations with concentration on quality and installation requirements.

* Quality assurance checks and photo audits for dealers.

* Handle inbound and outbound calls from internal and external customers.

* Schedule customer orders, track job assignments and verify appointments.

* Make sure technicians have full routes by contacting customers to get sooner dates for service.

* Collaborate with the team to ensure our internal and external customers and distribution branches are supported properly.

* Assist with other assignments and/or projects as they come up and as the business changes.

We are looking for a team player who demonstrates skills such as an ability to multi-task under high volume situations, a sense of urgency during peak volume times throughout the day, an ability to prioritize workloads, and good written and oral communication skills.

**FULL Benefits: Health, Dental, Vision, long-term disability, employee assistance program, 401k with company match and company paid premiums for short-term disability and life insurance.**

**Minimum requirements are:*** Excellent customer service skills as well as written, verbal and interpersonal communication skills.

* Strong organizational and time management skills.

* Follow-through and the ability to multi-task and meet deadlines.

* Able to work independently and have the willingness to research and suggest creative solutions.

* Adapt to change and have the ability to learn quickly and grasp new instructions easily.

* Strong computer navigation skills and knowledge of Microsoft Office.

* Ability to work under pressure and respond with urgency.

* Must exhibit flexibility to work various shifts and overtime as needed.

**About WeConnect LLC**

WeConnect is a telecommunications company serving customers for over 20 years. We offer a wide range of services including HughesNet Internet, Wilson cell signal boosters and ADT home security. This means unlimited earning potential through sales referrals for all of our employees. Roll up your sleeves, take advantage of the endless opportunities and join our amazing team