Service Support Assistant

3 weeks ago


Irving, United States Amber Electrical Contractors Inc Full time
Description

Amber Electrical has been powering success for over 30 years, delivering top-tier electrical construction projects on time, within budget, and to the highest standards of safety and quality. As a leader in the commercial electrical industry, we go above and beyond for our clients-and we're equally committed to fostering growth and success for our employees.

We're excited to expand our team and are currently looking for a Service Support Assistant to help us maintain our reputation for excellence. If you're ready to join a winning team that values your skills and career growth, we'd love to hear from you.

Responsibilities

What You'll Do

As a Service Administration Assistant, you'll play a vital role in ensuring our operations run smoothly. Your responsibilities will include:

•Supporting the Service Administration Manager with daily tasks.
•Creating accurate job entries from dispatch emails and bid letters.
•Managing Purchase Orders, keeping Divvy and BuildOps up to date.
•Overseeing job reviews and ensuring seamless job closeouts.
•Handling phone calls, taking messages, and dispatching service requests promptly.
•Coordinating and scheduling rental equipment as needed.
•Maintaining open communication with field technicians and dispatchers to ensure timely service delivery.
•Organizing technician schedules and working directly with customers to arrange appointments, answer inquiries, and provide service information.

Qualifications

What You Bring

We're looking for someone who thrives in a fast-paced environment and is ready to contribute to our success. Here's what we're looking for:

•Strong communication skills with 1+ years of customer service experience, preferably in the construction industry.
•Confidence in handling phone calls and managing multiple tasks.
•Familiarity with Outlook and Microsoft applications.
•A track record of reliability and attention to detail.
•Reliable transportation and a valid driver's license.
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