Director of Operations, Multi-Unit Restaurants

2 weeks ago

New York, United States Wonder Distribution, LLC Full time

**Director of Operations, Multi-Unit Restaurants**

at Wonder Parsippany, NJ Wonder is a fast-growing food-tech startup thats raising the bar on the role food plays in peoples lives. Were creating an on-demand dining experience where customers can receive high-quality meals perfectly prepared and served to their doorsteps within minutes. We partner with the best restaurants and chefs across a diverse range of cuisines to offer access to the worlds most delicious foodanytime, anywhere. Meals are prepared in Wonder kitchens and finished by onboard chefs deployed in our customized mobile kitchens. If you join our team, youll work in a supportive and collaborative environment where our culture and our valuesMastery, Compassion, and Courageare taken as seriously as delivering an incredible experience for our customers. Wonder is led by a team of experienced entrepreneurs including some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, were moving quickly to pioneer the future of food.

About the role

We are looking for an analytical and food-loving business leader to manage the financial and experiential performance of one or many of the top cuisines and restaurants on the Wonder platform. You will work closely with our world-class culinary team, top chefs and restaurateurs, and our finance, marketing, hospitality teams to ensure 100% customer satisfaction and on-plan P&L performance. You will be responsible for and/or influence everything having to do with your cuisines from menu assortment to pricing to food quality and the hospitality experience and be responsible for the success of that cuisine in our current and future markets.

Responsibilities:

* R estaurant- and cuisine-level strategies that drive performance of restaurants/cuisines and ladder into company-wide strategic goals and financial targets . Execute effectively against that strategy

* P&L ownership revenue, pricing, u nit economics , order dynamics, costs , etc. to establish and hit financial targets

* Restaurant-level merchandising

* Driving h igh customer retention rates and satisfaction (e.g., NPS) , leading cuisine-level CRM and customer growth

* Collabora tion with and prioritization of cross-functional team per cuisine

* Menu design and engineering (in partnership with Culinary team) , including identifying assortment needs , seasonal and specials planning

* Setting vision for, monitor ing , and driv ing continuous improvement in cu i sine-level customer experience, including across packaging , food quality, content, and hospitality

* Partner interaction as related to above, in tandem with Partnerships team

* This position is primarily located in Parsippany, New Jersey (4 days a week) but will also require 1 day per week at our HQ located at 4 World Trade Center.

The experience you have

* 13+ years of ($50m+) P&L management

* Demonstrated ability to achieve financial results and build the underlying model (s) to manage against on day-to-day basis

* Highly analytically-rigorous ; bias to data in decision-making . Ability to translate data into action and insights.

* Strategic and creative problem-solver , demonstrating p ersistence and perseverance to get to the root of a problem and creative ways to solve in short- and long-term

Benefits

We offer a competitive salary package including equity and 401K with matching. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

**We look forward to hearing from you We'll contact you via email or text to schedule interviews and share information about your candidacy.**

**Voluntary Self-Identification Questionnaire** We're striving to build a diverse workforce and create an environment that's more enriching, more rewarding, and more innovative, where everyone feels safe to express their opinions, share their viewpoints and ideas, and be their best selves at work. Additionally, the Equal Employment Opportunity Commission (EEOC) requires that we collect certain demographic information about applicants.

We encourage to you to participate in the following survey so we can learn more about the people who want to work with us and track our efforts to hire with a focus on diversity, equity, and inclusion. We must have a variety of perspectives, backgrounds, and experiences at the table in order to make more informed decisions and find elegant solutions for our customers.

We guarantee your answers will be completely anonymous and not linked to your application at any stage of the interview process.

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