Director of Operations
4 days ago
The Director of Operations will oversee all business and operations for Casa Nela restaurants: Rosemary's (3 locations), Roey's, Bobo & Claudette. The position directly oversees the General Managers and Facilities, while working closely with a wide range of directors and managers across the company. This is a critical leadership role in the company, requiring the highest standards of performance to provide an internal role model and example of the company's values. The position is responsible for ensuring that the restaurants comply with all laws and achieve both financial and qualitative performance targets, positioning Casa Nela for continued long-term growth.
Duties and Responsibilities (these are not all-inclusive):
- Ensures the restaurant meets and exceeds budgeted financial goals.
- Assists with analyzing monthly profit and loss statements, developing accurate plans, implementing them, and following through on plans.
- Responsible for ensuring the quality of all aspects of the restaurant; including the beverage, food, service, and physical structure.
- Maintains high standards in all areas of security, safety, cleanliness, and sanitation.
- Assists with the daily upkeep of the physical plant, in particular, conducting daily walk-throughs of the restaurant to determine areas that require attention, cleaning, or repairs.
- Proactively seeks out potential problems. Consistent decisions must be made which are in the guest's best interest, employees, and owners.
- Is alert to all aspects of the operation throughout the shift and knows where to be and when.
- Makes clear and concise decisions.
- Assists with overseeing all aspects of purchasing within the restaurant.
- Organizes and oversees bi-weekly inventory for FOH operating supplies in conjunction with the General Manager.
- Utilizes all necessary technology platforms to develop reports as requested by Founder, VP of Operations and Finance Team.
- Provides Resy administration, including programming to maximize guest reservations while ensuring FOH and BOH maintain appropriate controls.
- Produces and publishes monthly analysis/report summarizing the month-end reservations activity.
- Compiles a weekly guest complaint log for the Founder and VP of Operations.
- Ensures continuous database maintenance in appropriate platforms.
- Ensures employee information is properly entered into systems (POS, ToastTab).
- Liaise with the Marketing Team to develop special promotions for seasonal marketing opportunities for assigned restaurants.
- Organizes and manages departments during pre-openings.
- Maintains appropriate staffing levels and remains abreast of any changes which may impact staffing needs.
- Assists with recruiting and hiring of high-quality employees, including managers.
- Liaise with Human Resources to ensure all on-boarding documentation, payroll information, and other new hire paperwork is completed in a timely manner.
- Assists with disciplinary actions such as staff coaching, warnings, suspensions, and terminations in conjunction with Human Resources.
- Oversees completion of other daily administrative tasks, including, payroll, petty cash, reservation requests, and guest complaints.
- Constantly evaluates managers and all service staff.
- Promotes teamwork within the restaurants, creating a positive work environment.
- Treats every customer, employee, and vendor with respect and dignity.
- Performs other job-related activities as required or assigned by the Executive Team. Qualifications:
- Multi-unit Directors/Managers with 4-5 years of FOH Management experience in high-volume restaurant operations.
- Experienced in opening restaurants.
- Experienced in different FOH roles.
- Strong financial skills and knowledge.
- Technology- Toast Payroll, ToastTab, Teamwork, R365 and Resy.
- Familiar with Human Resources topics and laws that govern the restaurant industry in New York.
- Dynamic, thorough, and independent quick thinker with excellent problem-solving skills.
- Positive and outgoing team player.
- MUST HAVE OPEN AVAILABILITY- Able to work late nights, holidays, weekends, and long days as necessary. ABOUT:
Our company offers medical, dental, and vision insurance, commuter benefits, employee dining program, 401(k) retirement plan, monthly and quarterly bonus opportunities, generous paid time off, an Employee Dining Program, Referral Bonus Program and opportunities for growth within our organization.
We are an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
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