Current jobs related to Lead CSR/Teller - Lansing - Fifth Third Bank, N.A.
-
Lead Teller
1 week ago
Lansing, Michigan, United States PNC Financial Services Group, Inc. Full timeJob SummaryAs a Lead Teller at PNC Financial Services Group, Inc., you will play a key role in delivering exceptional customer service and coaching tellers to achieve this goal. This position is based in Lansing, MI at the Delta Office retail banking branch.Key ResponsibilitiesCoach and mentor tellers to improve customer service skills and identify...
-
CSR/Teller - East Lansing, MI - Part-Time
2 days ago
East Lansing, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer...
-
Sales Support Team Lead
6 days ago
Lansing, Michigan, United States ServiceMaster Full timeJob DescriptionAt TWO MEN AND A TRUCK, we are seeking a highly skilled Sales Support Team Lead to join our team. This role is responsible for directing and motivating the sales staff, tracking day-to-day call functions, and resolving initial customer concerns where applicable. The Sales Support Team Lead will complete daily reporting for individual CSRs and...
-
Sales Support Team Lead
6 days ago
Lansing, Michigan, United States ServiceMaster Full timeJob DescriptionReady to take on a challenging role in a dynamic and growing company? We are seeking a highly skilled Sales Support Team Lead to join our team at TWO MEN AND A TRUCK.Key ResponsibilitiesDirect and motivate the sales staff to achieve exceptional results.Track day-to-day call functions and initial customer concern resolution.Complete daily...
-
Personal Banker Associate I
5 months ago
Lansing, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and...
-
Personal Banker Associate I
5 months ago
Lansing, United States Fifth Third Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and...
-
Relationship Banker
2 days ago
Lansing, United States comerica Full timeRelationship BankerWhat we can offer you:Career Growth - promotional opportunitiesIncentive program based on performancePaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match and Life InsuranceEmployee Assistance ProgramTuition Assistance Program (Full Time)Financial Coaching and Benefit GuidanceFloating...
Lead CSR/Teller
3 months ago
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience: • Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met • Provide follow up to customer questions and find solutions to address issues • Be responsive and timely with correspondence to keep lines of communication open and clear • Maintain a position of trust and responsibility by keeping all customer business confidential • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations: • Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. • Partner with Financial Center Manager to gather and report monthly FCA requests. • Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office. • Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed. • Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. • Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. • Assist in training newly hired Customer Service Representative Referrals: • During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation • Build and maintain a working knowledge of the Retail products and services offered • Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • High school diploma/GED. • Work involves extensive cash handling. • Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. • Work involves contact with the public, adhere to dress code guidelines. • Must have the ability to interact comfortably and confidently with the public. • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. • Act as a leader and a resource for both customers and platform team. • Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. • Need to have flexibility in scheduling. WORKING CONDITIONS: • Normal office environment. • Extensive viewing of computer screens. Lead CSR/Teller - West and Hall (Woodhaven, MI) - Full TimeLOCATION -- Woodhaven, Michigan 48183 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr
