Customer Service Team Lead

5 months ago


Allen, United States Cabela's Full time

**_POSITION SUMMARY:_**

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

**_ESSENTIAL FUNCTIONS:_**

+ Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.

+ Provides daily direction to the associates within the department.

+ Prepares to-do / Task lists.

+ Executes all merchandising directives i.e. Top 25 list, Extreme Savings items, etc. & maintain all plan-o-grams as set by the Corporate Office.

+ Insures a pleasant and productive shopping experience for all customers.

+ Assists the GSM / DM and Human Resources Manager to staff the department with service oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.

+ Resolves customer and associate opportunities with GSM / DM and HR Manager.

+ Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).

+ Remains Product expert through ongoing product knowledge training; conducts product demos to entire staff.

+ Assists the GSM / DM with coordination of all Special Events; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.

+ Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Companys policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.

+ Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:

+ identifying and evaluating customers' needs,

+ making product recommendations based off of this analysis,

+ promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

+ ALL OTHER DUTIES AS ASSIGNED

**_EXPERIENCE/QUALIFICATIONS:_**

+ Minimum Degree Required: High School Diploma or equivalent

+ Experience: 2 to 4 years in Retail Sales

+ Supervisory experience is a plus

**_KNOWLEDGE, SKILLS, AND ABILITY:_**

+ Ability to calculate figures and amounts such as discounts, commissions, and percentages

+ Ability to read and analyze certain reports

+ Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public

+ Ability to conduct meetings and presentations to groups

+ Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems

+ Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

**_TRAVEL REQUIREMENTS:_**

+ N/A

**_PHYSICAL REQUIREMENTS:_**

+ Constantly stand and/or walk during shift

+ Occasionally ascend or descend ladders, stairs, ramps, etc.

+ Constantly communicate with others to exchange information

+ Occasionally repeat motions that may include the wrists, hands and/or fingers

+ Occasionally operate machinery and/or power tools

+ Occasionally operate motor vehicles or heavy equipment

+ Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

+ Occasionally work in tight and confined spaces

+ Occasionally work in noisy environments

**_INDEPENDENT JUDGEMENT_** :

+ Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

**Full Time Benefits Summary:**

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions

+ Medical

+ Dental

+ Vision

+ Health Savings Account

+ Flexible Spending Account

+ Voluntary benefits

+ 401k Retirement Savings

+ Paid holidays

+ Paid vacation

+ Paid sick time

+ Bass Pro Cares Fund

+ And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

_Reasonable Accommodations_

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Cabela's


  • Customer Service Lead

    1 month ago


    Allen, Texas, United States Burlington Full time

    As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind. You will ensure a customer-first focus is a top...

  • Customer Service Lead

    4 weeks ago


    Allen, Texas, United States Burlington Full time

    Overview:As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.Key Responsibilities:Model company core values...

  • Customer Service Lead

    3 weeks ago


    Allen, United States MOD Pizza Full time

    MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right...


  • Allen, Texas, United States Chick-fil-A Full time

    About this role:We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Team Member. In this role, you will be responsible for providing exceptional dining experiences for our guests, ensuring a clean and welcoming environment, and maintaining a positive and respectful team dynamic.Key responsibilities:Provide...

  • Pharmacy Team Lead

    4 weeks ago


    Allen, Texas, United States Walgreens Full time

    Customer ExperienceEngage with customers and patients by providing exceptional service and support. Resolve issues and answer questions to ensure a positive experience.Model and share customer service best practices with team members to deliver a distinctive and delightful experience, including interpersonal habits and service traits.Develop strong...


  • Allen, United States Amphenol Full time

    Job Title: Customer Program Lead Department: Operations Reports To: Director of Operations Position requires candidates to be U.S. person as defined in ITAR, 22CFR 120.15 (U.S. Citizenship or Resident Alien Status) Amphenol Fiber Systems International (AFSI) is a full-service fiber optic company specializing in the fabrication and manufacture of fiber optic...

  • Sales Team Lead

    7 days ago


    Allen, Texas, United States Carter'sOshKosh Full time

    About Carter'sCarter's, Inc. is a leading North American apparel retailer exclusively for babies and young children. Our brands, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, are recognized for quality and style. We're committed to creating a diverse environment and are proud to be an equal opportunity employer.Job SummaryWe're seeking a...

  • Customer Program Lead

    4 weeks ago


    Allen, Texas, United States Amphenol FSI Full time

    Job DescriptionAmphenol Fiber Systems International (AFSI) is a full-service fiber optic company specializing in the fabrication and manufacture of fiber optic connectivity products and systems.The Customer Program Lead serves as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. This role...


  • Allen, United States Amphenol Full time

    Position requires candidates to be U.S. person as defined in ITAR, 22CFR 120.15 (U.S. Citizenship or Resident Alien Status) Amphenol Fiber Systems International (AFSI) is a full-service fiber optic company specializing in the fabrication and manufacture of fiber optic connectivity products and systems. Our commitment to technical excellence makes us an...


  • Allen, United States Jason's Deli Full time

    Jason's Deli - 906 W McDermott #100 [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery...


  • Allen, Texas, United States Daniel Borden - State Farm Agent Full time

    Position OverviewAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, consider joining our team as a Customer Service Representative - State Farm Agent Team Member.As a key member of our team, you will be responsible for establishing and maintaining strong...


  • Allen, Texas, United States Daniel Borden - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our State Farm Agent team as a Team Member. As a Team Member, you will play a key role in establishing customer relationships and providing exceptional service to our clients.ResponsibilitiesDevelop and maintain strong relationships with customers, identifying their...


  • Allen, Texas, United States Walmart Full time

    Job Summary: As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring that customer orders are filled accurately and efficiently.Key Responsibilities: Review customer orders and locate merchandise on the sales floor Ensure customer orders are filled accurately and efficiently Provide a positive attitude...


  • Allen, Texas, United States MOD Pizza Full time

    About the RoleMOD Pizza is seeking a Customer Service Lead to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.Key ResponsibilitiesBe an example of MOD values and behaviors and exemplify a service mindset...


  • Allen, Texas, United States JD Sports Full time

    Key Responsibilities:Deliver exceptional customer service and sales experiences to drive customer satisfaction and loyalty.Perform cashiering, stock room upkeep, and store upkeep as needed to maintain a clean and organized store environment.Assist customers in finding the perfect products, providing product information, and answering questions to enhance...


  • Allen, Texas, United States Crocs Full time

    Job SummaryAs a Sales Team Lead at Crocs, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth. This role offers the opportunity to grow alongside a talented team and contribute to the company's success.Key ResponsibilitiesLead by example and collaborate with Store Management to improve sales performance and...


  • Allen, United States City of Allen Full time

    HIRING RATE: $16.22 Hourly. FULL SALARY RANGE: $16.22 - $19.87 Hourly. The City:With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institution Member Services, Member Service, Representative, Customer Service, Lead, High School, Retail


  • Allen, United States O'Bryan Plumbing Full time

    Company Summary O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982. We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and...


  • Allen, Texas, United States City of Allen Full time

    Compensation: $17.032 Hourly, with a full hiring range of $17.032 - $20.8649 Hourly. About the City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, and great educational institutions make it an ideal place to live and work. Job Responsibilities: As a Customer Service...


  • Allen Park, Michigan, United States Smoothie King Full time

    Smoothie King Shift Leader OpportunityWe are seeking a highly motivated and enthusiastic Shift Leader to join our team at Smoothie King. As a Shift Leader, you will be responsible for leading a team of staff to achieve all goals and providing exceptional customer service to our guests.Key Responsibilities:Work with staff to accomplish all goalsDemonstrate a...